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The Lean Toolbox For Service Systems

Author : John Bicheno
ISBN : 0954124448
Genre : Business & Economics
File Size : 20.90 MB
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The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been 'field tested' by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a particular approach. Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.
Category: Business & Economics

The Service Systems Toolbox

Author : John Bicheno
ISBN : 0956830706
Genre : Business & Economics
File Size : 50.51 MB
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This update of "The Lean Toolbox for Service Systems" incorporates Lean Thinking, Systems Thinking, and Design Thinking and contains sections on philosophy and description of the most practical tools. A strong feature is the contingency approach--different approaches for different service and administration situations.
Category: Business & Economics

The Lean Toolbox 5th Edition

Author : John R Bicheno
ISBN : 0956830757
Genre :
File Size : 77.25 MB
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This is the Fifth Edition of what has become a standard bestselling text on the tools, systems, and principles of Lean Manufacturing and Lean Operations. The Lean Toolbox covers Lean Philosophy, The Science of Lean, Improvement, Change, Strategy, Flow, Mapping, Scheduling, Layout, Quality, Product Development, Supply Chain, Lean Accounting, and Lean beyond the factory floor. It is aimed at managers and practitioners. Previous editions were known for their concise style and wide coverage. Over 110,000 copies of the previous editions were sold. The last edition was recommended by APICS for their International CPIM (Certified in Production and Operations Management) examinations. The book is prescribed by several universities in UK, USA, Denmark. The 4th edition remained on's top 10 on manufacturing for 5 years. This is a complete revision and update including 40 additional pages.

Handbook Of Research On Design And Management Of Lean Production Systems

Author : Modrák, Vladimír
ISBN : 9781466650404
Genre : Technology & Engineering
File Size : 25.31 MB
Format : PDF
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"This book explores the recent advancements in the areas of lean production, management, and the system and layout design for manufacturing environments, capturing the building blocks of lean transformation on a shop floor level"--
Category: Technology & Engineering

The Sage Encyclopedia Of Quality And The Service Economy

Author : Su Mi Dahlgaard-Park
ISBN : 9781483346359
Genre : Business & Economics
File Size : 34.51 MB
Format : PDF
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Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.
Category: Business & Economics

The Lean It Expert

Author : Niels Loader
ISBN : 9780429014093
Genre : Business & Economics
File Size : 73.2 MB
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Digital transformation is a business concern; it is no longer just IT that must get things done. The disruptive force of start-ups focusing on IT-based services that can be consumed through mobile devices cannot be underestimated -- These start-ups eat away at the high-margin services provided by incumbents, leaving lower margin products and services that are rapidly being commoditized. This is happening in all industry sectors and it is the ones who are best able to adjust, innovate, and improve their service offerings that will survive. The question is: What do you need to do to ensure that your organization is one of the survivors? The core of the solution to the problem is to radically improve the way the IT organization works together with the business. To be clear, the digital transformation of your business depends on that relatively small group of people in the basement, or other out-of-the-way location, who make sure that your IT services work. So, building a cooperative model is vital for the success of the business. Which model has proven its worth in many industries? It is the application of Lean principles that gives organizations an advantage in delivering their products and services to their customers. Transforming your organization to high performance is, above all, a people-based movement with the acquisition and, most importantly, application of knowledge and skills necessary for the high performance way of working at its core. In teams, from boardroom to work floor, building a new way of thinking and acting is essential. This book aims to give insight into the reasons why you and your organization must consciously act to apply Lean principles to your IT organization. It explains the phases organizations go through as they start out with their initial attempts to gain advantages from Lean tools to the phase in which they reap the strategic benefits of Lean applied to IT. The real work of the transformation is described from two different perspectives: Leadership and Team. This book describes a complete set of principles, practices and tools In order to make the right decisions along the winding route of your transformation. The people who will guide, support and drive your transformation are the leaders and tem members who understand and apply those principles, practice and tools: your Lean IT Experts.
Category: Business & Economics

Understanding The Lean Enterprise

Author : Andrea Chiarini
ISBN : 9783319199955
Genre : Business & Economics
File Size : 53.75 MB
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This publication is in collaboration with the University of Buckingham and is the result of a combined research and review process carried out by the three Editors who belongs to the University of Ferrara, Italy, the University of Buckingham, UK and Swansea University, UK. The book deepens the debate about the lean enterprise from both an academic and a professional management perspective. It thus provides the reader with a sound understanding of the modern lean enterprise and its current evolution. A range of innovative topics are covered, with individual chapters addressing the combinations of lean with hoshin kanri, green management, IT, organizational learning, flow accounting, system thinking, problem solving, internationalization aspects, luxury industry, and product innovation. Since the term “lean” first entered contemporary operations management language in 1990 to describe a set of practices proven to deliver superior performance over mass production systems, the lean approach to waste reduction and value generation has moved from vehicle production to other manufacturing sectors. It has reshaped the support functions of manufacturing businesses and has evolved from private industry into the public sector. Lean thinking is now a dominant model of operations management and has brought with it a new language and toolbox.
Category: Business & Economics

Lean For Dummies

Author : Natalie J. Sayer
ISBN : 9781118237724
Genre : Business & Economics
File Size : 50.60 MB
Format : PDF, ePub, Docs
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Take charge and engage your enterprise in a Leantransformation Have you thought about using Lean in your business ororganization, but are not really sure how to implement it? Orperhaps you're already using Lean, but you need to get up to speed.Lean For Dummies shows you how to do more with less andcreate an enterprise that embraces change. In plain-English, thisfriendly guide explores the general overview of Lean, how flow andthe value stream works, and the best ways to apply Lean to yourenterprise. This revised edition includes the latest tools, advice, andinformation that can be used by everyone — from majorcorporations to small business, from non-profits and hospitals tomanufacturers and service corporations. In addition, it takes alook at the successes and failures of earlier Lean pioneers —including Toyota, the inventors of Lean — and offer casestudies and hands-on advice. The latest on the Six Sigma and Lean movements The role of technology and the expanding Lean toolbox Case studies enhance the material Lean For Dummies gives today's business owners and upperlevel management in companies of all sizes and in all industries,the tools and information they need to streamline process andoperate more efficiently.
Category: Business & Economics

Operations Management

Author : Nigel Slack
ISBN : 0273731602
Genre : Business & Economics
File Size : 78.43 MB
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A long-time market leader in this discipline, Slack has set the standards in Operations Management which other textbooks seek to emulate. Expert authorship, an engaging writing style, and an interesting collection of cases combine to communicate the importance of managing operations and processes within a successful organisation. Operations Management provides a strategic perspective, whilst also examining the practical issues which organisations face on a day to day basis. It uses over 120 examples from all over the world, reflecting the balance of economic activity between service (c.75%) and manufacturing (c.25%) operations.
Category: Business & Economics