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The Customer Signs Your Paycheck

Author : Frank Cooper
ISBN : 9780071635639
Genre : Business & Economics
File Size : 64.25 MB
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Positive Service Gets Positive Results— Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.
Category: Business & Economics

The Success Guide For Developing Customers For Life Tools And Strategies For Effectively Doing Business In The Changing Marketplace

Author : Walter L Smith III
ISBN : 9781945172915
Genre : Business & Economics
File Size : 30.36 MB
Format : PDF, ePub
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There are many experiences and people that have contributed to the publishing of this timely manuscript. My own fickle attitude about “good customer service” has consumed my focus, whether I’m shopping for groceries, or making a large purchase; I can’t help myself — I’m a stickler for an approachable, distinguishable and knowledgable customer service professional!” If You are going to be competitive in a changing and volatile marketplace, the ONLY WAY to guarantee "customer loyalty" and long-term stability is to "Develop Customers For Life"!
Category: Business & Economics

Two Factor Theory Of Customer Service

Author : David L. Elwood, Ph.D.
ISBN : 9781491844434
Genre : Business & Economics
File Size : 24.12 MB
Format : PDF, Kindle
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In the Two Factor Theory of Customer Service, author David L. Elwood nudges the entire field of customer service toward becoming a professional discipline. Customer service is not a casual, do-it-if-you-think-of-it aspect of business; customer service is a real business product that stands beside the primary product of every business enterprise; it is inescapable and it is inextricably tied to profits. Elwood uses easy to follow ideas that open the door to fresh, persuasive perceptions of the fundamental dimensions of customer service events: accessible, emotional, temporal, informational, solutional, aptitudinal, and relational. The essence of Elwood’s message is that the more clearly and deeply one understands customer service events, the more effective he or she will become at delivering customer service straight to the customer. And, as powerful, empirical research findings have shown, delivery of Superior Customer Service goes hand in hand with superior profits. The Two Factor Theory of Customer Service will delight everyone looking for a systematic approach to understanding and classifying the seemingly unending differences found in published examples of Superior Customer Service, and it will brighten the pathway for each provider seeking to increase profits. Without question, you ARE in the customer service business --- the only question is whether you are doing it well. Want a ‘quick read’ at the airport terminal that’ll entertain more than transform? Two Factor Theory of Customer Service isn’t it! Elwood skips the clichés while delivering a perfect balance of theory and immediate application that will change how you see your customers, and more importantly how your customers will see you (again and again and again...). Jay Martinson, Ph.D. Chair, Communications Department, Olivet Nazarene University
Category: Business & Economics

The Ultimate Marketing Plan

Author : Dan S Kennedy
ISBN : 9781605508344
Genre : Business & Economics
File Size : 54.75 MB
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More than 5 million businesses have profited from this unique step-by-step marketing system. The Ultimate Marketing Plan, 3rd Edition shows you how to put together the most promotable message possible for any product or service. Filled with practical, no-nonsense ideas that help you position your product, build buzz and make money, this updated edition includes expanded coverage on Internet marketing.
Category: Business & Economics

Time Management

Author : Harvard Business Review
ISBN : 1422160815
Genre : Business & Economics
File Size : 32.92 MB
Format : PDF, ePub
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Time is the one thing no manager has enough of. Through goal setting, prioritizing, delegation, and other proven techniques, this guide helps managers maximize their personal productivity within and their impact on their organizations. The Harvard Business Essentials series provides comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips.
Category: Business & Economics

Financial Intelligence Revised Edition

Author : Karen Berman
ISBN : 9781422144121
Genre : Business & Economics
File Size : 29.50 MB
Format : PDF
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The book Inc. magazine calls one of "the best, clearest guides to the numbers" on the market. Inc. magazine calls it one of "the best, clearest guides to the numbers" on the market. Readers agree, saying it's exactly "what I need to know" and calling it a "must-read" for decision makers without expertise in finance. Since its release in 2006, Financial Intelligence has become a favorite among managers who need a guided tour through the numbers--helping them to understand not only what the numbers really mean, but also why they matter. This new, completely updated edition brings the numbers up to date and continues to teach the basics of finance to managers who need to use financial data to drive their business. It also addresses issues that have become even more important in recent years--including questions around the financial crisis and those around broader financial and accounting literacy. Accessible, jargon-free, and filled with entertaining stories of real companies, Financial Intelligence gives nonfinancial managers the confidence to understand the nuance beyond the numbers--to help bring everyday work to a new level.
Category: Business & Economics


Author : Massachusetts. General Court. Senate
ISBN : UCAL:B2882694
Genre :
File Size : 77.48 MB
Format : PDF
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Michigan Reports

Author : Michigan. Supreme Court
ISBN : CORNELL:31924061560888
Genre : Law reports, digests, etc
File Size : 44.1 MB
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Category: Law reports, digests, etc

Don T Tell Me It Can T Be Done

Author : Ray Hickey
ISBN : 0615194834
Genre : Business & Economics
File Size : 84.4 MB
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"After a legendary career of almost fifty years on and around the Columbia River, colleagues and customers alike tabbed Ray Hickey "the King of the River." They appreciated the way Ray ran his company, Tidewater Barge Lines, and they respected the way he tried to take care of the people he worked with and the waterways he utilized. Now, ten years into his retirement, Ray tries to give back to the community that gave him so much by offering eleven proven 'principles for success' that helped him to rise from deckhand to owner of the company, principles with the power to help anyone achieve his or her most cherished goals, regardless of personal background or current circumstances"--P. [4] of cover.
Category: Business & Economics