THE-BIG-BOOK-OF-CUSTOMER-SERVICE-TRAINING-GAMES

Download The-big-book-of-customer-service-training-games ebook PDF or Read Online books in PDF, EPUB, and Mobi Format. Click Download or Read Online button to THE-BIG-BOOK-OF-CUSTOMER-SERVICE-TRAINING-GAMES book pdf for free now.

The Big Book Of Customer Service Training Games

Author : Peggy Carlaw
ISBN : 0071501827
Genre : Business & Economics
File Size : 23.7 MB
Format : PDF, Mobi
Download : 524
Read : 916

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Category: Business & Economics

The Big Book Of Humorous Training Games

Author : Doni Tamblyn
ISBN : 9780071504041
Genre : Business & Economics
File Size : 71.28 MB
Format : PDF, Mobi
Download : 879
Read : 314

To produce changes that last beyond the classroom, training games must engage restless audiences, keep them interestedand make learning fun! The Big Book of Humorous Training Games uses witty, engaging games to create memorable lessons in numerous basic training topics, including customer service, teambuilding, creative problem solving, time management, and more. Step-by-step instructions work with dozens of reproducible handouts and worksheets help trainers and speakers minimize preparation timeand maximized training success.
Category: Business & Economics

Customer Service Intelligence

Author : Lynn Van Der Wagen
ISBN : 9780750681902
Genre : Business & Economics
File Size : 84.82 MB
Format : PDF, ePub, Docs
Download : 205
Read : 297

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: • emotional intelligence • behaviour modification • role modelling • dimensions of procedure and conviviality • expectancy theory • socio-cultural concepts of (service) community • customer service as dynamic 'object' in activity theory • Zen mindfulness all form the basis of training design in different contexts. Some trainers are dealing with new employees in fast food environments, others are retraining engineers in customer service provision as part of a strategic marketing initiative. This book enables the trainer to review the context for training and select the most appropriate approach to take. The training design is thus carefully thought through for maximum impact on the audience. Professionalism in customer service training is essential for the growth of many industries. This complex and challenging task is assisted by these perspectives, recommendations and case studies.
Category: Business & Economics

Customer Service Intelligence

Author : Merilynn Van Der Wagen
ISBN : 9781136412356
Genre : Business & Economics
File Size : 47.98 MB
Format : PDF, ePub
Download : 417
Read : 294

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer’s toolkit. Concepts such as: • emotional intelligence • behaviour modification • role modelling • dimensions of procedure and conviviality • expectancy theory • socio-cultural concepts of (service) community • customer service as dynamic 'object' in activity theory • Zen mindfulness all form the basis of training design in different contexts. Some trainers are dealing with new employees in fast food environments, others are retraining engineers in customer service provision as part of a strategic marketing initiative. This book enables the trainer to review the context for training and select the most appropriate approach to take. The training design is thus carefully thought through for maximum impact on the audience. Professionalism in customer service training is essential for the growth of many industries. This complex and challenging task is assisted by these perspectives, recommendations and case studies.
Category: Business & Economics

The Big Book Of Customr Serv Traing Game

Author : Carlaw & Deming
ISBN : 0070590427
Genre :
File Size : 23.29 MB
Format : PDF, ePub, Mobi
Download : 331
Read : 649

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Category:

Delivering Satisfaction And Service Quality

Author : Peter Hernon
ISBN : 083890789X
Genre : Business & Economics
File Size : 67.55 MB
Format : PDF, Docs
Download : 219
Read : 393

Discusses methods for understanding what library patrons want in order to improve services, covering strategies to evaluate customer satisfaction, use computer technology to conduct surveys, analyze survey results, and spot trends.
Category: Business & Economics

Ultimate Small Business Marketing Guide

Author : James Stephenson
ISBN : 9781613080436
Genre : Business & Economics
File Size : 41.79 MB
Format : PDF
Download : 172
Read : 768

The second edition of this comprehensive guide introduces new marketing, advertising, sales and public relations techniques to the 1,500 proven ideas from the first edition. It adds dozens of new high-tech strategies required to stay one step ahead in today’s highly competitive global marketplace. Off- and online resources have been updated and new ones—including blogs and new websites—have been added.
Category: Business & Economics

The Big Book Of Leadership Games Quick Fun Activities To Improve Communication Increase Productivity And Bring Out The Best In Employees

Author : Vasudha Deming
ISBN : 9780071785570
Genre : Business & Economics
File Size : 42.79 MB
Format : PDF, ePub, Docs
Download : 273
Read : 320

Dozens of engaging ways to forge good working relationships between managers and their staffs This book offers managers 50 fun, illuminating experiential activities for building a positive, open, and productive relationship with the people they manage. Unlike ropes courses and other off-site management activities, The Big Book of Leadership Games features activities that can be used in the workplace during staff meetings, as a part of training sessions, or even in the course of daily work. This empowering guide shows leaders how to: Tap employees' creativity and boost their self-confidence Create and sustain a mutual trust with employees Break down communication barriers and increase collaboration Bring about a positive climate in the workplace Encourage higher productivity Solicit constructive feedback
Category: Business & Economics

The Big Book Of People Skills Games Quick Effective Activities For Making Great Impressions Boosting Problem Solving Skills And Improving

Author : Edward Scannell
ISBN : 9780071759458
Genre : Business & Economics
File Size : 34.68 MB
Format : PDF, ePub
Download : 372
Read : 1134

More than 700,000 books sold in the Big Book series! Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success—taught in a fun group format Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service. These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success. The Big Book of People Skills Games helps you: Improve internal and external communication Promote group thinking on potential problems facing the company Build stronger relationships with coworkers and clients Teach your team about proper work procedures This is the complete reference for enhancing interpersonal skills—both personally and professionally—from the trusted Big Book series.
Category: Business & Economics

Customer Service

Author : Robert W. Lucas
ISBN : 0078226333
Genre : Customer services.
File Size : 57.84 MB
Format : PDF, ePub
Download : 788
Read : 654

This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.
Category: Customer services.