Managing Tourism And Hospitality Services

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Managing Tourism And Hospitality Services

Author : B. Prideaux
ISBN : 9781845930158
Genre : Electronic books
File Size : 63.6 MB
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The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.
Category: Electronic books
Managing Tourism and Hospitality Services
Language: en
Pages: 384
Authors: B. Prideaux, Gianna Moscardo, Eric Laws
Categories: Electronic books
Type: BOOK - Published: 2006-09-14 - Publisher: CABI

The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book
Managing Tourism and Hospitality Services
Language: en
Pages: 272
Authors: B. Prideaux, Gianna Moscardo, Eric Laws
Categories: Hospitality industry
Type: BOOK - Published: 2015 - Publisher:

Books about Managing Tourism and Hospitality Services
Improving Tourism and Hospitality Services
Language: en
Pages: 203
Authors: B. Prideaux, Gianna Moscardo, Eric Laws
Categories: Business & Economics
Type: BOOK - Published: 2004 - Publisher: CABI

Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist
Service Quality Management in Hospitality, Tourism, and Leisure
Language: en
Pages: 358
Authors: Connie Mok, Beverley Sparks, Jay Kadampully
Categories: Business & Economics
Type: BOOK - Published: 2013-01-11 - Publisher: Routledge

Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service
Managing Tourism and Hospitality Service
Language: en
Pages:
Authors: Eric Law, Laws and Prideaux, Bruce Pride
Categories: Business & Economics
Type: BOOK - Published: 2004-06-01 - Publisher: Thomson Learning

"Managing Tourism And Hospitality Services provides final year undergraduates with contemporary best practice examples of tourism and hospitality services management drawn from international settings. The twenty-five chapters are written by invited international experts. The text offers a concise but informed analysis of service management theory, analysing the significant changes which