Managing The Professional Service Firm

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Managing The Professional Service Firm

Author : David H. Maister
ISBN : 9781471109652
Genre : Business & Economics
File Size : 45.97 MB
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Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'
Category: Business & Economics

Strategic Management Of Professional Service Firms

Author : Bente Løwendahl
ISBN : 8763001276
Genre : Business & Economics
File Size : 65.46 MB
Format : PDF, ePub
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Aimed at practitioners and academics, this third edition discusses various issues such as to what extent are professional service firms (PSFs) different, when is a service (not) professional, what are particular challenges in managing PSFs, what are important strategic issues for PSFs and more.
Category: Business & Economics

The Art Of Managing Professional Services

Author : Maureen Broderick
ISBN : 0137042523
Genre : Business & Economics
File Size : 57.54 MB
Format : PDF, ePub
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"High praise for Maureen Broderick.... Her book gives firm leaders a step up in competing on the global landscape."-James Turley, Chairman and CEO, Ernst & Young "Anyone involved in the management of a professional service firm will find real value here."-David Childs, Global Managing Partner, Clifford Chance "Maureen Broderick brings shape and clarity to the vital, but abstract, essence of professional service firms." -Ralph Shrader, Chairman and Chief Executive Officer, Booz Allen Hamilton "Broderick's book is filled with best practices that will help all kinds of companies-whether they are professional service firms or not-meet the challenges of doing business in the 21st century."-Ray Kotcher, Senior Partner and Chief Executive Officer, Ketchum "Every professional service partner-and aspiring partner-should read this book."-Paul Laudicina, Managing Officer and Chairman, A.T. Kearney "This comprehensive overview of best practices from the world's leading firms will resonate with leaders and managers."-Eric Friedman, Executive Partner, Skadden, Arps "The takeaways are fantastic!"-Andy Cohen, Co-CEO, Gensler "One only needs to read this book to realize that managing a professional service firm is very much an art, if not a science, worthy of its own special study and examination."-Mike Goss, Managing Director and COO, Bain Capital Building and managing a professional service firm is very different from running a product-based business. Infrastructure, governance, talent acquisition and retention, and compensation and financial management vary significantly from traditional corporate environments. Conventional management advice doesn't offer all the answers, and mainstream business gurus rarely address the unique challenges facing professional service firm leaders. "The Art of Managing Professional Services "is one of the most comprehensive, research-based guides to firm management ever written for the industry. Based on more than 130 in-depth interviews with leaders of the world's top firms, the book offers practical, proven, best practices on how to tackle the ten critical areas that firm leaders must monitor to build and maintain a strong organization: vision, values, and culture; people; clients; services; finance; positioning; partnership; strategy; structure; and leadership style. Maureen Broderick draws on her 30 years of experience in professional services to explore both the art and science of running a high performance firm. She presents tangible processes and programs--including 40 featured best practices--that readers can tailor to their own organizations and cultures. Inside you will learn: ” How to create and maintain a shared vision, values, and culture” Best programs to recruit, train, and retain great people” Strategies to develop and manage a profitable portfolio of clients” What it takes to innovate services and share knowledge” The key metrics to monitor financial health” Insights into effective positioning, marketing, and selling firm services” Proven practices for rewarding and managing the partnership” A guide to both long-term and annual strategic planning” Balancing structure and governance in a consensus-driven organization” Secrets for leading "incredibly smart and independent people"
Category: Business & Economics

Strategic Management Of Professional Service Firms

Author : Stephan Kaiser
ISBN : 3642160638
Genre : Business & Economics
File Size : 52.85 MB
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Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies.
Category: Business & Economics

The Professional Services Firm Bible

Author : John Baschab
ISBN : 9780471704416
Genre : Business & Economics
File Size : 61.40 MB
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Spanning everything from legal firms and architects to fundraisersand dentists, the professional services industry continues toexperience spectacular growth yet remains largely undocumented inbusiness literature. Until now. The Professional Services Firm Bible is a sophisticatedand comprehensive guide to running a highly productive professionalservices organization. Top consultants John Baschab and Jon Piotprovide specific and sharply defined policies, practices and toolsfor each important aspect of managing the professional servicesfirm, allowing you to assess current operations and develop astep-by-step plan for realising measurable productivityimprovements. Further, the book will help you improve financialperformance by managing costs, getting the most from externalvendors and improving revenues. The Professional Services Firm Bible is full of bestpractices, proven advice and practical techniques and includes aCD-ROM with customizable tools every professional services firm canuse to achieve improvements. Please visit www.iig1.com andwww.impactinsights.comfor more information on the book and top consultants John Baschaband Jon Piot.
Category: Business & Economics

Effective Client Management In Professional Services

Author : Mr Jack Berkovi
ISBN : 9781409437895
Genre : Business & Economics
File Size : 53.56 MB
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Effective Client Management in Professional Services explains how firms become client-centric, providing a comprehensive, pragmatic, guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile™.
Category: Business & Economics

True Professionalism

Author : David H. Maister
ISBN : 9781471108518
Genre : Business & Economics
File Size : 44.90 MB
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Are some technically competent professionals who work hard and long hours 'true professionals' or are they just cruisers? In this deeply illuminating call to arms, David Maister, the world's premier consultant to professional service firms, vigorously challenges individuals to examine closely the meaning of their work and reach beyond their grasp. The pursuit of the highest standards, Maister argues, is the primary road to commercial success. He presents a visionary reconception of professionalism that encompasses a lifelong dedication to self-improvement, a personal commitment to excellence, and a true spirit of service to clients. Looking first at the individual professional, Maister dares those good corporate citizens who 'do their duty' to discover what they truly love to do. Turning to the institution, Maister focuses on what he calls the 'instability' of professional service firms today, and offers advice on how to invest in skill building. David Maister's message is a recipe for success and for professional satisfaction making TRUE PROFESSIONALISM a worthy successor to his previous writings.
Category: Business & Economics

Client At The Core

Author : August J. Aquila
ISBN : 9780471681878
Genre : Business & Economics
File Size : 77.2 MB
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"Clients At The Core is an essential blueprint to helping usall take the next steps. The authors, battle scarred by theevolution of professional firm management and marketing from thento now, have captured the changing needs of the firms in thisturbulent new economic era. This is a well-written book that usesplain language to convey practical, well thought-out ideas." -Patrick J. McKenna, a leading international consultant toprofessional service firms "The authors have captured the changing role of professionalservices marketing and firm management. There is valuable insight[in this] down-to-earth guide to competing successfully in the newenvironment." -David Maister, author and consultant "The book is a masterpiece! Aquila and Marcus have produced theessential guide for managing a professional services firm. They'vemarshaled their considerable real-life experiences and far-reachingvision into a veritable operating manual for the successfulfirm." -Rick Telberg, Editor at Large, American Institute ofCertified Public Accountants "At its heart, this book is the running shoe for legal andaccounting professionals who want to put the client first.Following the evolution of the industry over the past twenty-fiveyears, this must-have for every professional services firm is thekey to leading in the turbulent and highly competitive watersahead." -Richard S. Levick, Esq., President, Levick StrategicCommunications, LLC coauthor, Stop the Presses: The Litigation PRDesk Reference "Client selection and retention is one of the critical successfactors for a professional services firm, and Aquila and Marcus doa masterful job at educating us on the necessary ingredients ofeach. The chapters on firm governance and paying for performanceare thought provoking and certainly challenging to the conventionalwisdom. If you want a better understanding of marketing and leadinga professional firm in these turbulent times, this book isessential." -Ronald J. Baker, author, Professional's Guide to ValuePricing and The Firm of the Future "Client at the Core is a commonsense approach to keeping yourprofessional services firm relevant in the twenty-first century'sclient-driven economy. Aquila and Marcus have hit a home run withtheir insightful analysis and poignant prose." -Jeffrey S. Pawlow, Managing Shareholder, The GrowthPartnership, Inc.
Category: Business & Economics

First Among Equals

Author : Patrick J. McKenna
ISBN : 9781471108693
Genre : Business & Economics
File Size : 72.21 MB
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Managing people when you're not their boss is a challenge, particularly in professional service firms where, increasingly, top professionals are being tapped to lead their peers. Now Patrick McKenna and David Maister provide a 'play book' for professionals trying to be both a team member and coach. In industies ranging from banking and insurance to law and engineering, as well as in research labs and software companies, management responsibility is increasingly delegated - ususally without guidance - to those who head up smaller teams of professionals. FIRST AMONG EQUALS speaks directly to those who have gone from focusing on their own performance to being a group manager in charge of leading others. From understanding the group leader role to setting terms of reference and effectively dealing with talented prima donnas, McKenna and Maister present a thorough introduction to managing and orchestrating talent.
Category: Business & Economics

Inside Knowledge

Author : Alison Temperley
ISBN : 9781787145665
Genre :
File Size : 54.23 MB
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Inside Knowledge provides practical guidance for women working in professional service firms who aspire to achieve their full potential in what have traditionally been male work environments. It aims to help women thrive within these organisations, and to rise to a level commensurate with their knowledge, skills, experience and talent.
Category:

The Trusted Advisor

Author : David H. Maister
ISBN : 9781471109645
Genre : Business & Economics
File Size : 69.14 MB
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Beside talent and a sterling portfolio, what can world-class consultants like Deloitte & Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy? They all have the inside track on the indispensable "Trusted Advisor" model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it's all about the vital ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade.
Category: Business & Economics

Handbook Of Research On Entrepreneurship In Professional Services

Author : Markus Reihlen
ISBN : 9781781009109
Genre : Business & Economics
File Size : 87.47 MB
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ÔProfessional service firms are critical agents of contemporary economies and understanding them has become a central focus of recent scholarship. This very timely and well organized Handbook brings together several leading scholars who explore how we might think and theorize about professional service firms and their entrepreneurial behaviours. The Handbook will become a key source for the growing community of researchers in this area.Õ Ð Royston Greenwood, University of Alberta, Canada ÔFor too long, both researchers and practitioners have presumed that professional service firms follow the status quo when they should better understand how these professionals set the rules for globalization. This Handbook reminds us that professionals are as much the shock-troops of capitalism as the multinational corporations that they serve. As this Handbook shows, the leading firms successfully compete with each other by fostering entrepreneurship and innovation in order to service an institutional system that undergirds the international economy.Õ Ð Christopher McKenna, University of Oxford, UK Professional services are increasingly seen as an important foundation for future economic growth and prosperity. Yet research on innovative and entrepreneurial processes in professional services has been surprisingly scarce. This Handbook provides a collection of original contributions from leading scholars outlining the current stock of knowledge in the area as well as providing directions for further research. The expert contributors discuss entrepreneurship and innovation from a number of different perspectives, including the entrepreneurial professional team, the entrepreneurial firm and the institutional environment. The first part of the book looks at the challenges of entrepreneurship specific to the professional service firm while the second explores the creation and exploitation of entrepreneurial opportunities in the professional service team. Part III turns to the organization and Part IV to the management and growth of the entrepreneurial professional service firm. The final part discusses the interplay between professions, firms and the institutional environment. Researchers, scholars and PhD students in the areas of entrepreneurship and professional service firms along with advanced students of management will find this volume of great value.
Category: Business & Economics

Practice What You Preach

Author : David H. Maister
ISBN : 9781471105685
Genre : Business & Economics
File Size : 83.42 MB
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In today's highly competitive realm of professional service firms, the quest for individual stardom is at an all-time high. The temptation to rack up the most billable hours and out-perform one's fellow advisers is often irresistible. But it is also shortsighted and terribly counterproductive, according to world-renowned authority and acclaimed author David Maister. In this groundbreaking book, Maister issues a much-needed wake-up call to today's professional service firms. Arguing that a far greater contribution to a firm's success can come from those who find fulfilment in seeing other's succeed rather than those who assume the role of "most valuable player". The author outlines and discusses in detail the nine key "people" issues upon which successfully managed and profitable organisations rely. Supporting his findings with a range of compelling data, Maister demonstrates how and why firms that emphasise the highest standards of employee professionalism are invariably more financially successful than those that don't.
Category: Business & Economics

Leading Firms

Author : David Kuhlman
ISBN : 1590799577
Genre : Business & Economics
File Size : 47.96 MB
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"Author provides a roadmap for success to professional services firms looking to emulate the great firms in their industry. Covers firm strategy, the disciplines that serve as a foundation for the firm's success, key ways firms differentiate themselves, and ways to create a high-performing culture"--Provided by publisher.
Category: Business & Economics

Map Selected Readings

Author :
ISBN : UOM:35128000096238
Genre : Accounting
File Size : 47.71 MB
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Category: Accounting

Marketing The Professional Services Firm

Author : Laurie Young
ISBN : 9781119995425
Genre : Business & Economics
File Size : 38.67 MB
Format : PDF
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Professional services are estimated to be worth up to $700 billion worldwide, but as the market matures there is an urgent need for new marketing thinking for global players or small businesses alike. This book applies the core principles of strategic marketing to professional services for the first time, in an approach that is at once accessible and compelling. With case studies from a range of companies including J. Walter Thompson, market research companies, the ?big four? accounting firms, Headhunters, Interbrand and large US legal firms, it is intended to become the definitive book for effective strategic marketing in professional services.
Category: Business & Economics

How To Make Partner And Still Have A Life

Author : Heather Townsend
ISBN : 9780749466565
Genre : Business & Economics
File Size : 41.19 MB
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The burning question on every ambitious fee-earner's lips is: 'how do I make partner at this firm?' This book is your route map to making it to the top in a professional services firm. It shows you how to stand out, be in the right place at the right time and build your kitbag of skills to overcome the many hurdles and reach the Holy Grail of becoming partner. This book reveals what it really takes to make it, and what it will involve once you're there. It helps you make an informed decision on whether or not this is the right step for you, and guides you on how to become a partner and still have a life of your own. Heather Townsend and Jo Larbie show you the rules of the game, laying bare exactly what you need to do to take the ultimate step.
Category: Business & Economics