Managing It Outsourcing

Download Managing It Outsourcing ebook PDF or Read Online books in PDF, EPUB, and Mobi Format. Click Download or Read Online button to Managing It Outsourcing book pdf for free now.

Managing It Outsourcing Performance

Author : Solli-S‘ther, Hans
ISBN : 9781605667973
Genre : Business & Economics
File Size : 23.12 MB
Format : PDF, Kindle
Download : 379
Read : 154

"This book provides a collection of methodologies and tools that can be used in managing relationships and performance of IT outsourcing"--Provided by publisher.
Category: Business & Economics

Managing It Outsourcing Second Edition

Author : Erik Beulen
ISBN : 9781136851964
Genre : Business & Economics
File Size : 72.94 MB
Format : PDF, Docs
Download : 358
Read : 548

This newly revised edition of Managing IT Outsourcing presents the latest theory, research and practice in this fast-changing field to explore how information outsourcing partnerships can be managed successfully.
Category: Business & Economics

Understanding And Managing It Outsourcing

Author : S. Datta
ISBN : 9781137497321
Genre : Business & Economics
File Size : 22.30 MB
Format : PDF, Mobi
Download : 201
Read : 156

Understanding and Managing IT Outsourcing explains and illustrates how uncertainty and trust interact with each other, and how an understanding of this interaction is critical to success in IT outsourcing. A partnership approach that is built on trust can be the determinant of success but this book explains in which particular outsourcing context this approach is likely to pay dividends.
Category: Business & Economics

Managing It Outsourcing Risks

Author : Abdulbaqi Eyitayo Badru
ISBN : OCLC:1163639628
Genre : Computer organization
File Size : 45.63 MB
Format : PDF, Kindle
Download : 101
Read : 993

Category: Computer organization

Managing Change In It Outsourcing

Author : Albert Plugge
ISBN : 9781137030443
Genre : Business & Economics
File Size : 49.64 MB
Format : PDF, Mobi
Download : 473
Read : 948

Nowadays IT outsourcing is considered as a mature business strategy that provides an exquisite opportunity to quickly cater to changing market circumstances. Due to the extensive growth of outsourcing client IT functions in the last decade, a new provider industry has developed rapidly. As a result, the IT landscape is becoming more varied, with different outsourcing arrangements. Considering the multidisciplinary character of outsourcing, providers experienced that arrangement complexity increased substantially. Providers have to deal with various aspects such as strategy, capabilities, and organizational structures. These aspects will clearly affect the providers' organizations and their performance towards their clients. Thus, starting an outsourcing venture means starting a change that requires adaptive behaviour. This involves the capability and willingness of the providers' employees to support this change. In the next decade, the most important challenge for providers will be to manage this change in order to provide a sustainable performance to their clients.Few studies in the field of IT outsourcing relations include the role of service providers in sourcing arrangements. Previous research has identified a provider's lack of sustainability in service performance as a recurring problem, e.g. the continuous delivery of high quality services over time. It can be argued that IT outsourcing providers who manage to establish a dynamic fit between sourcing capabilities and their own organizational structure are less susceptible to changes in their clients' environment. The author of this volume selects four provider organizations and uses evidence from case studies to highlight that a link between sourcing capabilities and organizational structure contributes to a positive sourcing performance. His research reveals that providers who are able to adapt to changing client circumstances, whilst establishing a fit, succeed in achieving a sustainable performance.
Category: Business & Economics

Successful It Outsourcing

Author : Elizabeth Sparrow
ISBN : 9781447100614
Genre : Business & Economics
File Size : 53.67 MB
Format : PDF, ePub, Mobi
Download : 132
Read : 611

The first book to provide practical guidance on how to get the most from an outsourced IS service and written specifically for IS and IT professionals and not senior business managers.
Category: Business & Economics

Managing The Risks Of It Outsourcing

Author : Ian Tho
ISBN : 9781136381621
Genre : Business & Economics
File Size : 58.12 MB
Format : PDF, ePub, Mobi
Download : 154
Read : 818

This book shows IT managers how to identify, mitigate and manage risks in an IT outsourcing exercise. The book explores current trends and highlights key issues and changes that are taking place within outsourcing. Attention is given to identifying the drivers and related risks of outsourcing by examining recently published and existing concepts of IT outsourcing. Founded on academic theory and empirical and quantitative information, this book: * Incorporates the complete risk identification and mitigation life cycle * Highlights the concept of core competency * Looks at motivating factors and working relationships of the buyer and supplier * Provides background to understand the risks as a result of ‘human factors’ as defined by the agency theory * Reviews the areas of risk that influence the decision to outsource the IT function * Examines the forces that determine the equilibrium in the risk profiles for the buyer and supplier
Category: Business & Economics

Managing Successful It Outsourcing Relationships

Author : Petter Gottschalk
ISBN : 9781591407607
Genre : Business & Economics
File Size : 33.7 MB
Format : PDF, ePub, Mobi
Download : 623
Read : 312

"This book focuses on the important issues of strategy, structure, and management of IT outsourcing relationships"--Provided by publisher.
Category: Business & Economics

It Outsourcing Part 2 Managing The Sourcing Contract

Author : Jane Chittenden
ISBN : 9789087536176
Genre : Education
File Size : 46.91 MB
Format : PDF, ePub
Download : 293
Read : 315

IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination.Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications);b) an appropriate governance framework;c) selecting the right individuals, with appropriate authority in key roles;d) the appropriate use of external expert advice;e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service;f) effective relationship management, with mutual respect and good communications;g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise.This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.
Category: Education

It Outsourcing Concepts Methodologies Tools And Applications

Author : St.Amant, Kirk
ISBN : 9781605667713
Genre : Computers
File Size : 80.43 MB
Format : PDF, Docs
Download : 912
Read : 683

"This book covers a wide range of topics involved in the outsourcing of information technology through state-of-the-art collaborations of international field experts"--Provided by publisher.
Category: Computers

Information Technology Outsourcing

Author : Suzanne Rivard
ISBN : 9780765623706
Genre : Business & Economics
File Size : 71.50 MB
Format : PDF, Docs
Download : 182
Read : 943

This new volume in the dvances in Management Information Systems series presents assessments of past and current research in Information Technology Outsourcing, new and emerging trends in the field, and research methods that will generate new directions for the future.
Category: Business & Economics

Intelligent It Outsourcing

Author : Leslie Willcocks
ISBN : 9781136394935
Genre : Business & Economics
File Size : 64.33 MB
Format : PDF, Kindle
Download : 699
Read : 815

Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these. IT and outsourcing continue to be problematic, not least because fundamental learning about this subject fails to be applied systematically, and because IT is inherently difficult to manage. The economics are not obvious and emerging technologies have to be addressed, therefore IT goes to the heart of many enterprises and interfaces with multiple business units and processes, and there are continuous skills shortages. Unfortunately complexities are not removed in outsourced situations where additional problems come into play, for example the supplier's capabilities, whether the IT is right for an outsourcing solution, and whether the contract is robust but flexible enough to allow for outsourcing to take place. Objectives need to be realistic, and factors such as whether the internal management is mature and capable enough in this field, and the impact of prohibitive switching costs on behaviour once an outsourcing deal has been signed all have to be taken into account. The authors have built up over two decades of research, advisory and practitioner experience that enables them to distil the fundamental challenges in IT and outsourcing and demonstrate how these can be addressed.
Category: Business & Economics

Global It Outsourcing

Author : Sundeep Sahay
ISBN : 1139438212
Genre : Technology & Engineering
File Size : 24.31 MB
Format : PDF, Docs
Download : 506
Read : 542

This book offers key insights into how to manage software development across international boundaries. It is based on a series of case studies looking at the relationships between firms from North America, the UK, Japan and Korea with Indian software houses. In these case studies, which have typically been compiled over a 3-4 year timespan, the authors analyse the multi-faceted challenges encountered in managing these Global Software Alliances (GSAs). These challenges range from the conflicts that managers face when dealing with distance, to the tensions of transferring knowledge across time and space, to issues in trying to establish universal standards in a context of constant change, and the problems of identity that developers and clients experience in having to deal with different organizations and countries. Throughout the book, the authors draw on their extensive research and experience to offer constructive advice on how to manage GSAs more effectively.
Category: Technology & Engineering

Information Technology Strategy And Management Best Practices

Author : Chew, Eng K.
ISBN : 9781599048055
Genre : Computers
File Size : 72.46 MB
Format : PDF, Kindle
Download : 524
Read : 1126

Describes the principles and methodologies for crafting and executing a successful business-aligned IT strategy to provide businesses with value delivery.
Category: Computers

Ethics In It Outsourcing

Author : Tandy Gold
ISBN : 9781466562295
Genre : Business & Economics
File Size : 28.17 MB
Format : PDF, Docs
Download : 415
Read : 567

In IT divisions and organizations, the need to execute in a competitive and complex technical environment while demonstrating personal integrity can be a significant personal and organizational challenge. Supplying concrete guidelines for those at an ethical crossroads, Ethics in IT Outsourcing explores the complex challenges of aligning IT outsour
Category: Business & Economics

The Role Of Organisational Change Management In Offshore Outsourcing Of Information Technology Services

Author : T. R. Ramanathan
ISBN : 9781599427096
Genre : Business & Economics
File Size : 73.17 MB
Format : PDF, Docs
Download : 971
Read : 1029

This research study seeks to understand the nature of organisational change with respect to offshore outsourcing of information technology services in a multinational pharmaceutical company, and to examine the effectiveness of approaches used to manage this change so that lessons may be drawn from these experiences. Despite the abundant literature on effective organisational change management, the key factors that need to be managed properly at different stages of the offshore outsourcing process are not well understood. The research adopts a processual view to paint a broad picture of the issues involved in these different stages. A generic process model of change, based on the review of the change literature, was first developed to represent how change was intended to occur. This model focuses on the following four stages in the change process: context, diagnosis and planning, implementation, and institutionalisation. The research employs an interpretive case study approach and draws on fieldwork from three independent information systems departments (cases) of the company, where offshore outsourcing programmes were implemented. Qualitative data from semi-structured interviews, direct observation and document analysis are analysed by applying the generic process model to produce a detailed account of the way in which change was managed in the case organisations. The findings reveal that a combination of contextual factors, both external and internal to the company, influenced the adoption and use of offshore outsourcing in the case organisations. Externally, the economic forces were found to be the main catalyst for the change, while internally the role of the executive leadership and the lack of internal resources further explain the motivations behind the adoption of offshore outsourcing. The study illustrates that achieving successful outcomes from offshore outsourcing activities critically depends on the organisation adequately addressing a number of factors, such as conveying a sense of urgency, developing and communicating the vision, identifying the benefits of change and how they will be delivered, generating short-term wins, providing education and training, developing a fit between the change and organisational culture, etc., throughout the change process. The findings also highlight the effects of offshore outsourcing on the case organisations, including change in job roles and responsibilities and organisational learning activities that enable corrective actions to improve change management efforts. An important contribution of this research is the development of a model providing a more comprehensive understanding of the change process associated with the implementation of offshore IT outsourcing. Recommendations for policy makers and change managers to improve change management practice based on the research findings, as well as recommendations for further research, form a significant part of the conclusions.
Category: Business & Economics

It Outsourcing Governance

Author : Stefanie Leimeister
ISBN : 3834963038
Genre : Business & Economics
File Size : 40.1 MB
Format : PDF, ePub, Mobi
Download : 691
Read : 507

Stefanie Leimeister examines different types of IT outsourcing relationships and their characteristics depending on the outsourcing clients’ underlying expectations. The author derives actionable advice for applicable strategies and an effective allocation of resources for an outsourcing venture.
Category: Business & Economics

Handbook Of Research On Global Information Technology Management In The Digital Economy

Author : Raisinghani, Mahesh S.
ISBN : 9781599048765
Genre : Computers
File Size : 31.14 MB
Format : PDF, ePub
Download : 753
Read : 923

Includes the most important issues, concepts, trends and technologies in the field of global information technology management, covering topics such as the technical platform for global IS applications, information systems projects spanning cultures, managing information technology in corporations, and global information technology systems and socioeconomic development in developing countries.
Category: Computers

E Collaboration In Modern Organizations Initiating And Managing Distributed Projects

Author : Kock, Ned
ISBN : 9781599048277
Genre : Computers
File Size : 80.78 MB
Format : PDF, Docs
Download : 920
Read : 304

E-Collaboration in Modern Organizations: Initiating and Managing Distributed Projects combines comprehensive research related to e-collaboration in modern organizations, emphasizing topics relevant to those involved in initiating and managing distributed projects. Providing authoritative content to scholars, researchers, and practitioners, this book specifically describes conceptual and theoretical issues that have implications for distributed project management, implications surrounding the use of e-collaborative environments for distributed projects, and emerging issues and debate related directly and indirectly to e-collaboration support for distributed project management.
Category: Computers

It Outsourcing Part 1 Contracting The Partner

Author : Gerard Wijers
ISBN : 9789087535261
Genre : Education
File Size : 44.13 MB
Format : PDF, ePub, Docs
Download : 447
Read : 703

As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include: cost-efficient operations; delivery of IT services at lower cost through economies of scale; improvements in time-to-market of IT solutions; improvements in capability and quality of IT service delivery. This essential guide looks at the procedures needed to achieve all these benefits when contracting an outsourcing partner. It explains the benefits of a well thought-out and practical approach to selecting a partner; a partner, indeed, whose performance may make or break an organization’s delivery to market. This book is a key reference guide to anyone procuring IT services and also to those who are responsible for maintaining the contract once signed. By covering all aspects of the Outsourcing contracting process, its guidance will help reduce risks and miscommunication. In addition its approach to the Request for Proposal (also known as Invitation to Tender) shows how clarity at this stage can deliver significant benefits as the services go live in the operational phase.
Category: Education