Leading Quality

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Leading Quality

Author : Ronald Cummings - John
ISBN : 1916185800
Genre : Computers
File Size : 62.76 MB
Format : PDF, ePub, Mobi
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What makes the world's leading engineering and QA teams so successful? Learn from Google, Etsy, The New York Times, GitHub, King, HelloFresh and many more. Leading Quality is the ultimate guide to becoming a leader of quality, mastering strategic decisions and enabling your team to accelerate growth.
Category: Computers

Handbook On Leading Quality Assurance

Author : Cletus Fernandes
ISBN :
Genre : Education
File Size : 45.56 MB
Format : PDF, Docs
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This book is a guide to F&B personnel or to students studying hospitality as it is a brief book focusing on the aspect of service by meeting customer expectations, following practices of safe food handling and a lot more.
Category: Education

Beyond The Toolkit

Author : Brian Marshall
ISBN : 1911450174
Genre : Medical
File Size : 74.6 MB
Format : PDF, ePub
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There is increasing recognition within the NHS that quality improvement methodologies such as Lean, Six Sigma, Theory of Constraints and Experienced Based Co-design can significantly improve patient flow, patient pathways and clinical and administrative processes that lead to better quality outcomes and experiences for patients. Financial savings and improved use of scarce resources can be additional benefits. Given the pressures on the NHS in terms of shrinking funding, aging demographics, technology and increasing patient demand, we believe that helping those on the front line understand how to use QI methodologies well is vital service / offer. We are not seeking to add to the sizeable number of books and papers on specific methods and toolkits. Instead our intent is to draw attention to, and challenge, a number of what we believe are unhelpful patterns in the application of QI that limits their practical application. We have noticed an over dependency or slavish adherence to a particular toolkit or methodology. Advocates of particular QI methodologies can be more ready to parade their own expertise than to inquire into other approaches. Becoming a disciple of one approach can lead to QI being seen as a special interest group or even a cult which means the potential value they have to offer is ignored by the mainstream. In addition, there can be insufficient attention to paid to understanding relationships, the need to adapt to fit the context and the personal challenge of initiating changes to practice. In terms of the four leadership domains that comprise the curriculum of Generation Q, this book will start with the technical domain but argue that success only comes through paying attention to and integrating QI toolkits and methods with the contextual, relational and personal leadership domains. We use the word 'argue' but in fact our intention is to share powerful, real life stories told in the main by the NHS leaders who have been Fellows on GenerationQ. In sharing their stories we will be answering some of the many questions we know Leaders often have when wanting to introduce and benefit from QI methods.
Category: Medical

Managing Quality Fads

Author : Robert E. Cole
ISBN : 0198028601
Genre : Business & Economics
File Size : 75.65 MB
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Can managers learn from fads? That is the question Robert Cole addresses in this insightful book about the various factors supporting and inhibiting organizational learning. A longtime student of the Japanese and American quality movements, Cole focuses on the response of American industry to the challenge posed in the early 1980s by high quality goods from Japan. While most American managers view this challenge as slowly but successfully met, many academics see the quality movement that emerged from it as just another fad. In seeking to reconcile these two views, Cole explores the reasons behind American industry's slow response to Japanese quality, arguing that a variety of institutional factors inhibited management action in the early 1980s. He then describes the reshaping of institutions that allowed American companies to close the quality gap and to achieve sustained quality improvements in the 1990s. Hewlett-Packard serves as an example of a company that made this institutional transition more effectively than most. Cole describes Hewlett-Packard's successful strategies while also pointing out the serious problems that it and other companies face as they attempt to adapt, improve, and go beyond Japanese practices. He also uses Hewlett-Packard, an exemplar of the highly decentralized company, to explore effective strategies for the creation, dissemination, and implementation of knowledge. Unprecedented as a scholarly treatment of the quality movement,Managing Quality Fads provides several important lessons for those interested in management decision making under conditions of uncertainty and organizational transformation in a rapidly changing business environment.
Category: Business & Economics

Tourism Destination Quality

Author : Arthur Seakhoa-King
ISBN : 9781839095580
Genre : Business & Economics
File Size : 70.71 MB
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Tourism Destination Quality: Attributes and Dimensions critically compares dimensions of tourism destination quality established in the TDQ study with dimensions of product quality, service quality, place quality and destination service/product quality.
Category: Business & Economics

Researching Patient Safety And Quality In Healthcare

Author : Karina Aase
ISBN : 9781317065531
Genre : Technology & Engineering
File Size : 54.73 MB
Format : PDF
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Researching Patient Safety and Quality in Health Care: A Nordic Perspective is an anthology based on contributions from leading researchers on quality and safety in healthcare in the Nordic countries together with four internationally renowned patient safety authors. Research on patient safety and quality has been dominated by countries such as the USA, England, Canada, and Australia. This book addresses the current debates in research on patient safety and quality in healthcare from a Nordic perspective. What are the flavours of Nordic research within these topics? What does it add to the international research literature? This book illustrates the unique nature of researching patient safety and quality with the Nordic perspective as well as showcasing representative work. The book presents an overview of the status and evidence of international and Nordic research on quality and safety in healthcare. Four different perspectives are used to present the trends within the research field: a patient perspective, a methodological perspective, a theoretical perspective, and a clinical perspective. The book then presents the status of Nordic research in the field and displays a set of illustrative work and current research topics within the Nordic context, concluding with a discussion of the characteristic features of Nordic research on patient safety and quality in healthcare. The anthology presents an inter-professional perspective and researchers from disciplines such as medical and nursing sciences, humanities, social sciences and engineering. It is written to contribute to the patient safety cause with translational knowledge that will be useful to researchers, policy makers and healthcare managers within Nordic countries and internationally.
Category: Technology & Engineering

Achieving Software Quality Through Teamwork

Author : Isabel Evans
ISBN : 1580536638
Genre : Business & Economics
File Size : 71.23 MB
Format : PDF, ePub, Docs
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Successful software depends not only on technical excellence but on how members of the software team work together. Written in easy to understand language by a leading expert in the field, this ground-breaking volume provides an overview of the team culture required to develop quality software. Reflecting the different views on the nature of software quality, the book helps groups in a software team to communicate more effectively and to overcome the conflict created by their different perceptions of quality. You learn the roles and activities of team members (including customers) throughout the life of a software product, from before the software development starts and during the software development lifecycle, to after the software has been deployed and is in use.
Category: Business & Economics

Quality Caring In Nursing And Health Systems

Author : Joanne R. Duffy, PhD, RN, FAAN
ISBN : 9780826110152
Genre : Medical
File Size : 77.92 MB
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First Edition named an AJN Book of the Year! ìJoanne Duffy makes a compelling argument in this book that relationships have been marginalized and no longer serve as the central organizing principle of health servicesÖThis book resonates with a virtual groundswell of findings regarding the importance of relationships for organizational performance and for human wellbeing.î -Jody Hoffer Gittell Professor of Management, Brandeis University This edition stresses the proven need for a return to the patient-centered care neglected through our health systemís emphasis on procedures, protocols, diagnostic testing, technology, and costs. It addresses the significant challenges to quality care posed by the upcoming changes in our health care system, and focuses on health systems, the role of nursing within them, and the interprofessional health team as the key to change ensuring high quality care. The book responds to the Patient Protection and Affordable Care Actís focus on accountable care organizations, the recent IOMís Future of Nursing Report, the call for radical transformation of nursing education, and current evidence on patient safety and quality of care. This text explores the Quality-Caring Model©, which honors nursingís most deeply felt value, and can be applied to clinical, educational, and leadership practice to advance our nationís health system. Among the bookís strengths are its translation of theoretical knowledge to practical applications that can be used for clinical interventions and resolution of professional issues. Chapters include key terms, case studies along with practical exercises and references, and ìCalls to Actionî offering inspiration and guidance for implementing change. New to the Second Edition: Focuses on current challenges to quality care posed by upcoming changes to our health system Addresses health systems, the interprofessional health team, and the role of nursing within them Combines theoretical foundations for practice with clinical, leadership, and educational applications Examines the powerful role of relationships in promoting nursing excellence, improving patient satisfaction, and patient outcomes Serves as a key guide for graduate nurse educators and students, nurse leaders, and hospital leadership seeking Magnet certification Incorporates recommendations of the Affordable Care Actís focus on accountable care organizations, the IOMís Future of Nursing Report, educational transformation, and current research on safety and quality of care
Category: Medical

Leading Through Quality Questioning

Author : Jackie Acree Walsh
ISBN : 9781452271217
Genre : Education
File Size : 23.2 MB
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Use quality questioning to bring out the best in your learning community! Quality questioning is a process for engaging individuals in reflection, critical thinking, and collaboration. The authors demonstrate how questions, not answers, drive school improvement and growth for a learning community. This handbook for school and district leaders applies the principles of the best-selling book Quality Questioning to four critical leadership functions: Maximizing individual and organizational capacity Mobilizing individuals and groups to build ownership and commitment across a community Mediating conflict by helping individuals find common ground and focus on shared purpose Monitoring progress toward identified goals
Category: Education

Quality Management In Construction

Author : Brian Thorpe
ISBN : 056608614X
Genre : Business & Economics
File Size : 43.56 MB
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Amongst the many topics it covers are: a step-by-step approach to creating a quality management system that is right for your company; how to include all your stakeholders in the quality process; how to identify and map your key processes; how to use your system to help market your business and stay competitive; how to monitor and improve ongoing business performance. The book is part of the Leading Construction Series, co-published by Gower and CITB-ConstructionSkills. The Leading Construction Series is part of a CITB-ConstructionSkills initiative to develop management skills within the industry. The books in this series are designed to be essentially practical, with a firm grounding in the construction industry.
Category: Business & Economics

Toward Quality Measures For Population Health And The Leading Health Indicators

Author : Institute of Medicine
ISBN : 9780309285575
Genre : Medical
File Size : 77.47 MB
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The Institute of Medicine (IOM) Committee on Quality Measures for the Healthy People Leading Health Indicators was charged by the Office of the Assistant Secretary for Health to identify measures of quality for the 12 Leading Health Indicator (LHI) topics and 26 Leading Health Indicators in Healthy People 2020 (HP2020), the current version of the Department of Health and Human Services (HHS) 10-year agenda for improving the nation's health. The scope of work for this project is to use the nine aims for improvement of quality in public health (population-centered, equitable, proactive, health promoting, risk reducing, vigilant, transparent, effective, and efficient) as a framework to identify quality measures for the Healthy People Leading Health Indicators (LHIs). The committee reviewed existing literature on the 12 LHI topics and the 26 Leading Health Indicators. Quality measures for the LHIs that are aligned with the nine aims for improvement of quality in public health will be identified. When appropriate, alignments with the six Priority Areas for Improvement of Quality in Public Health will be noted in the Committee's report. Toward Quality Measures for Population Health and the Leading Health Indicators also address data reporting and analytical capacities that must be available to capture the measures and for demonstrating the value of the measures to improving population health. Toward Quality Measures for Population Health and the Leading Health Indicators provides recommendations for how the measures can be used across sectors of the public health and health care systems. The six priority areas (also known as drivers) are population health metrics and information technology; evidence-based practices, research, and evaluation; systems thinking; sustainability and stewardship; policy; and workforce and education.
Category: Medical

World Class Quality An Executive Handbo

Author : Lulla
ISBN : 0070597871
Genre :
File Size : 68.10 MB
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People give their best when they are proud of what they are doing. World-class organizations ensure that their employees are given room to grow, innovate, take independent decisions and fell in their bones that they are part of a larger purpose. The commitment of World-class organizations to creating wealth and value for their shareholders is non-negotiable&In essence, being world-class is a journey rather than a destination, but with a clear road map and the right directions for achieving and maintaining a pre-eminent position in the changing world order. & Mukesh Ambani, Chairman and Managing Director, Reliance Industries, India (On the meaning of World-class)
Category:

Managing For Quality And Performance Excellence

Author : James R. Evans
ISBN : 9781285633176
Genre : Business & Economics
File Size : 31.39 MB
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Provide a description about the book that does not include any references to package elements. This description will provide a description where the core, text-only product or an eBook is sold. Please remember to fill out the variations section on the PMI with the book only information. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Category: Business & Economics

Sleep And Quality Of Life In Clinical Medicine

Author : Joris C. Verster
ISBN : 1603273433
Genre : Medical
File Size : 26.26 MB
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Many patients experience sleep disturbances secondary to their primary illness and this often has a negative effect on their quality of life. This book provides an evidence-based introduction to the interface between sleep wide range of medical disorders. A clinically focused, comprehensive review for physicians and other health providers, this state-of-the-art reference can also serve as a textbook for those who wish to become familiar with the impact of sleep on quality of life.
Category: Medical

Langsten

Author :
ISBN : OCLC:1181988629
Genre :
File Size : 57.76 MB
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Leading The E Learning Transformation Of Higher Education Op

Author : Gary E. Miller
ISBN : 9781579227982
Genre : Education
File Size : 47.41 MB
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Published in Association with img alt="" src="https://styluspub.presswarehouse.com/uploads/7e9550b75e64acf1754179aaec9f391b464991a2.jpg" Written by pioneers in the field of online learning, Leading the e-Learning Transformation of Higher Education is a professional text that offers insights and guidance to the rising generation of leaders in the field of higher education. It explains how to integrate online learning into an institution during a period of rapid social and institutional change. This important volume: • Shares success stories, interviews, cases and insights from a broad range of leadership styles • Reviews how technology is transforming higher education worldwide • Provides an overview of how distance education is organized in a range of institutional settings • Breaks down current leadership challenges in both unit operations and institutional policy This volume launches the new Stylus series that is aimed at the online learning and distance education market. It offers readers the opportunity to benefit from the collective experience and expertise of top leaders in the field. All of the contributors have held leadership roles in national and international distance education organizations. Five of the contributors have been recognized as Sloan Consortium Fellows in 2010 and they have all collaborated with the Institute for Emerging Leaders in Online Learning. These contributors have helped pave the way and now share their insights, advice, and broad vision with the future leaders of the field.
Category: Education

Devops For Developers

Author : Michael Httermann
ISBN : 9781430245704
Genre : Computers
File Size : 87.96 MB
Format : PDF
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DevOps for Developers delivers a practical, thorough introduction to approaches, processes and tools to foster collaboration between software development and operations. Efforts of Agile software development often end at the transition phase from development to operations. This book covers the delivery of software, this means “the last mile”, with lean practices for shipping the software to production and making it available to the end users, together with the integration of operations with earlier project phases (elaboration, construction, transition). DevOps for Developers describes how to streamline the software delivery process and improve the cycle time (that is the time from inception to delivery). It will enable you to deliver software faster, in better quality and more aligned with individual requirements and basic conditions. And above all, work that is aligned with the “DevOps” approach makes even more fun! Provides patterns and toolchains to integrate software development and operations Delivers an one-stop shop for kick-starting with DevOps Provides guidance how to streamline the software delivery process
Category: Computers