Describes the characteristics of a successful salesperson, and discusses cold calls, networking, top down sales, customer needs, closing, and problem solving

Outlines the skills and techniques of providing superior customer service.

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand

Books about Delivering Knock Your Socks Off Service

Engage with everyday expressions in a completely different (and fun!) way, with this entertaining and interactive book of common phrases that can turn a humdrum gathering into a raucous game night. We use expressions all the time. When you feel sick, you’re “under the weather.” When you feel great, you’re