KEY ELEMENT GUIDE ITIL SERVICE DESIGN

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Key Element Guide Itil Service Design Pack Of 10

Author : Lou Hunnebeck
ISBN : 0113313667
Genre : Computer industry
File Size : 21.46 MB
Format : PDF, ePub, Docs
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The Service Design Key Element Guide provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes
Category: Computer industry

Key Element Guide Itil Service Strategy

Author : David Cannon
ISBN : 0113313608
Genre : Computers
File Size : 40.98 MB
Format : PDF, ePub, Mobi
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The Service Strategy Key Element Guide provides a handy reference to the content contained within the core ITIL Service Strategy guidance and summarises its key elements. Service Strategy is a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the Service Lifecycle stays focused on the business case and relates to all the companion process elements that follow
Category: Computers

The Itsm Process Design Guide

Author : Donna Knapp
ISBN : 9781604270495
Genre : Business & Economics
File Size : 77.65 MB
Format : PDF, ePub
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The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Category: Business & Economics

Passing Your Itil Intermediate Exams

Author : Stationery Office
ISBN : 0113310994
Genre : Business & Economics
File Size : 72.47 MB
Format : PDF, ePub
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This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.
Category: Business & Economics

The Stationery Office Annual Catalogue 2012

Author : Stationery Office
ISBN : 0115020748
Genre : Reference
File Size : 82.86 MB
Format : PDF, ePub, Docs
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The Stationery Office annual catalogue 2012 provides a comprehensive source of bibliographic information on over 4200 Parliamentary, statutory and official publications - from the UK Parliament, the Northern Ireland Assembly, and many government departments and agencies - which were issued in the year.
Category: Reference

Key Element Guide Service Strategy

Author : OGC - Office of Government Commerce
ISBN : 0113310706
Genre : Business & Economics
File Size : 26.80 MB
Format : PDF, Docs
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The Service Strategy Pocketbook is a handy reference guide to the core Service Strategy publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the key elements, principles and objectives of Service Strategy and how strategy runs through the Service Lifecycle.
Category: Business & Economics

Itil Foundation Exam Study Guide

Author : Liz Gallacher
ISBN : 9781119942757
Genre : Computers
File Size : 33.40 MB
Format : PDF, Docs
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Everything you need to prepare for the ITIL exam The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success.
Category: Computers

It Service Management Based On Itil 2011 Edition

Author : Pierre Bernard
ISBN : 9789401805568
Genre : Education
File Size : 40.31 MB
Format : PDF, Docs
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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone
Category: Education

Itil Service Strategy

Author : Great Britain. Cabinet Office
ISBN : 0113313047
Genre : Business & Economics
File Size : 90.63 MB
Format : PDF, Mobi
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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Category: Business & Economics