ITIL SERVICE OPERATION

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Itil Service Operation

Author : Great Britain. Cabinet Office
ISBN : 0113313071
Genre : Business & Economics
File Size : 57.89 MB
Format : PDF, ePub
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This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.
Category: Business & Economics

Service Operation

Author :
ISBN : 9780113310463
Genre : Business & Economics
File Size : 76.4 MB
Format : PDF, ePub
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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Category: Business & Economics

The Official Introduction To The Itil Service Lifecycle

Author :
ISBN : 0113310617
Genre : Business & Economics
File Size : 46.75 MB
Format : PDF, ePub, Mobi
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ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Category: Business & Economics

Introduction To The Itil Service Lifecycle

Author : Office of Government Commerce
ISBN : 0113311311
Genre : Business & Economics
File Size : 20.32 MB
Format : PDF, ePub
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This official introduction is a gateway to ITIL. it explains the basic concept of it Service Management (ITSM) And The place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. it also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Category: Business & Economics

Passing Your Itil Intermediate Exams

Author : Stationery Office
ISBN : 0113310994
Genre : Business & Economics
File Size : 26.9 MB
Format : PDF, Docs
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This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.
Category: Business & Economics

Key Element Guide Itil Service Operation

Author : Randy A. Steinberg
ISBN : 0113313632
Genre : Computers
File Size : 66.80 MB
Format : PDF
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The Service Operation Key Element Guide provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements. 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.
Category: Computers

Service Strategy

Author :
ISBN : 9780113310456
Genre : Business & Economics
File Size : 51.15 MB
Format : PDF, Docs
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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Category: Business & Economics

Passing The Itil Foundation Exam

Author : David Pultorak
ISBN : 9789087538941
Genre : Education
File Size : 89.24 MB
Format : PDF, Docs
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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL® 2011 Edition core guidance and APMG s ITIL Foundation Certificate syllabus edition 2011.Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering:A clear and concise explanation of the exam structure; Key text for the exams;Sample exam questions and sample answers andHints and Tips and practical examplesthis book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success.
Category: Education

It Service Management Based On Itil 2011 Edition

Author : Pierre Bernard
ISBN : 9789401805575
Genre : Education
File Size : 35.25 MB
Format : PDF, ePub, Mobi
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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone
Category: Education

Itil Foundation Exam Study Guide

Author : Liz Gallacher
ISBN : 9781119943648
Genre : Computers
File Size : 89.21 MB
Format : PDF, ePub
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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Category: Computers