How To Run A Great Hotel

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How To Run A Great Hotel

Author : Enda M. Larkin
ISBN : 1845283465
Genre : Business & Economics
File Size : 80.63 MB
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This book is based on the premise that being good is just not good enough in today's competitive environment. For hotel owners and managers who want to achieve lasting business success through a root and branch review of key processes, How To Run a Great Hotel is a 'must read'. It will serve as a personal business consultant for the hotel professional, probing and testing their thinking across four critical themes which are proven to drive excellence. The content focuses less on day-to-day operations and more on big picture concerns such as strategy development, enhancing leadership skills, engaging employees and attaining customer focus, all of which are central to building a great hotel. Without clear direction in these important areas to guide activities, ongoing daily effort can be counterproductive. It's easy for hoteliers to lose sight of their goals when, engulfed by operational demands, they are often forced to just do rather than to think about what they are doing. This book provides the reader with an opportunity to step back and take a fresh look at their hotel, no matter where it currently lies in its life cycle. The purpose of the book is to get them to question what it is they are doing, why they are doing it and to offer guidance on how they can make it even better. The book is easy to read, practical, and action oriented. It will help the reader to define clear plans with measurable goals for improved personal and business performance. AUTHOR BIOG: Enda Larkin was born in Dublin, Ireland and has over 25 years experience in the hotel industry having held a number of senior management positions in Ireland, UK and the US. In 1994 he founded HTC Consulting (www.htc-consult.com) which specialises in working with enterprises in hospitality and tourism and since that time has led numerous consulting projects for public and private sector clients throughout Europe and the Middle East. He holds an MBA from ESCP-EAP Paris, a BSc in Management from Trinity College Dublin and a Higher Diploma in Hotel Management from Dublin College of Catering. He currently lives in Geneva, Switzerland and is a member of the Institute of Hospitality. He may be contacted at [email protected] CONTENTS: Acknowledgements Foreword Preface Introduction Theme 1 - Define Direction Chapter 1. What is a strategic map and how can it help you to achieve excellence? Chapter 2. How can you create a strategic map for your hotel? Chapter 3. How can you measure the impact of your strategic map over time? Theme 2 - Lead to Suceed Chapter 4. What does leading people actually involve? Chapter 5. How can you improve leadership effectiveness at your hotel? Chapter 6. How can you measure leadership effectiveness over time? Theme 3 - Engage Your Employees Chapter 7. What does engaging your employees actually involve? Chapter 8. What can you do to more fully engage your employees? 9. How can you measure employee engagement levels over time? Theme 4 - Captivate your customers Chapter 10. What is SERVICEPLUSONE and why is it important? Chapter 11. How can you attain SERVICEPLUSONE at your hotel? Chapter 12. How can you measure the impact of SERVICEPLUSONE over time? Make it Happen Theme 1 - Define Direction Theme 2 - Lead to Suceed Theme 3 - Engage Your Employees Theme 4 - Captivate Your Customers Looking ahead Tools and Resources Index.
Category: Business & Economics

How To Run Successful Employee Incentive Schemes

Author : John Fisher
ISBN : 9780749455590
Genre : Business & Economics
File Size : 51.63 MB
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How to Run Successful Employee Incentive Schemes provides practical advice for anyone who is responsible for constructing effective motivation programmes or incentive schemes for staff, salespeople or distributors. This revised third edition, which is now endorsed by the Institute of Sales Promotion, includes up-to-date and relevant information for all those looking to motivate staff in order to maximize profit potential. Using relevant international case studies, the book contains updated information in keeping with the latest developments on the Internet and new software advances. It covers all aspects of performance improvement in a comprehensive and accessible way, including: constructing programmes, flexible benefits, incentive travel, events and recognition systems.
Category: Business & Economics

Hotel Honolulu

Author : Paul Theroux
ISBN : 0618219153
Genre : Fiction
File Size : 57.80 MB
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A shabby Hawaiian hotel provides the backdrop for a series of interwoven stories about love, crime, friendship, and family, as seen through the eyes of a down-on-his-luck writer who takes a job as hotel manager. Reprint. longing. Reprint.
Category: Fiction

How To Run With A Naked Werewolf

Author : Molly Harper
ISBN : 9781476706023
Genre : Fiction
File Size : 38.7 MB
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A Simon & Schuster eBook. Simon & Schuster has a great book for every reader.
Category: Fiction

Honeymoon Hotel

Author : Hester Browne
ISBN : 9781451660548
Genre : Fiction
File Size : 35.14 MB
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A charming novel in the vein of The Wedding Planner featuring an ambitious and by-the-books event planner who finds herself at odds with her new assistant, who happens to be the son of her boss, on the eve of the biggest wedding of her career—from the New York Times bestselling author of The Runaway Princess and the Little Lady Agency series. The Bonneville Hotel is the best-kept secret in London: its elegant rooms and discreet wood-paneled cocktail lounge were the home-away-from-home for royalty and movie stars alike during the golden age of glamour. Recent years haven’t been kind, but thanks to events manager Rosie, it’s reclaiming some of its old cachet as a wish list wedding venue. While Rosie’s weddings are the ultimate in romance, Rosie herself isn’t; her focus is fixed firmly on the details, not on the dramas. She lives with a professionally furious food critic and works tirelessly toward that coveted promotion. But when the hotel owner appoints his eccentric son Joe to help run Rosie’s department, she’s suddenly butting heads with the free spirit whose predilection for the unconventional threatens to unravel her picture-perfect plans for the most elaborate—not to mention high-profile—wedding the hotel has ever seen, a wedding that could make or break not only the hotel’s reputation, but also Rosie’s career. From the author whose books are described as “deliciously addictive” (Cosmopolitan), Honeymoon Hotel will reaffirm your belief in happily ever after.
Category: Fiction

How To Run A Sheep Shed

Author : Virgil L Stokes
ISBN : 9781304005427
Genre : Religion
File Size : 56.32 MB
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A simple, practical guide to principles of government for the New Testament local church. God has given us principles and values rather than formulas in order that His flow of authority and submission may be honored in our churches. At the same time, He has provided for accountability to protect the flock.
Category: Religion

Ice Run

Author : Steve Hamilton
ISBN : 9781409131298
Genre : Fiction
File Size : 76.72 MB
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A superb new Alex McKnight novel from Edgar award-winning author Steve Hamilton. It is February in Paradise, Michigan, and for the first time since moving there, Alex is taking a hard look at his life. This is what happens when a middle-aged solitary guy falls in love. The woman is Natalie Reynaud, an officer from the Ontario Provincial Police whose partner has recently been killed. As far as the OPP are concerned, Natalie is responsible for her partner's death. She needs a break - from the past as well as the present. Alex and Natalie spend a romantic weekend together, but just as everything seems to be going so well, they are disturbed by someone who knows all about Natalie, and about a dark episode buried in her family's past which still drives men to violence. As much as Natalie doesn't want Alex to get involved, there's no way he can let her face this danger alone. After all, he's been beaten up and shot at, all to help a friend in need. How much further would he go for the woman he loves?
Category: Fiction

Wot A Way To Run A War

Author : Ted Fahrenwald
ISBN : 9781612001920
Genre : History
File Size : 49.56 MB
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“Exquisitely funny, these letters are also an historical treasure that gives tremendous insight into the day-to-day life of a typical USAAF fighter group” (Jay A. Stout, author of Vanished Hero). Ted Fahrenwald flew P-47s and P-51s with the famed 352nd Fighter Group out of Bodney, England, during the critical tipping-point period of the air war over Europe. A classic devil-may-care fighter pilot, he was also a distinctively talented writer and correspondent. After a typical day of aerial combat and strafing missions over Nazi-occupied Europe—and of course, the requisite partying and creative mischief on base—Ted would sit in his Nissen hut at a borrowed manual typewriter and compose exquisitely humorous letters detailing his exploits in the air and on the ground to his family back home. But these letters are not the mundane missives of a homesick young man who missed his mother’s cooking. Rather, this journalistically educated and incurably comedic pilot detailed his aerial exploits in a hilarious and self-effacing style that combines the vernacular of the day with flights of joyful imagination rivaling St. Exupery. And he didn’t sanitize his letters—much. Ted enthusiastically narrates the day-to-day rollercoaster ribaldry that was the natural M.O. of the young men who were tasked to kill Hitler’s Luftwaffe. His descriptions of near-constant drinking, skirt-chasing, gambling, and out-and-out tomfoolery put the lie to the notion of the Greatest Generation as an earnest band of do-gooders. Praise for Ted Fahrenwald’s Bailout Over Normandy “A 1940s masterpiece with a heart and soul unlike anything that’s been published.” —Jay Stout, author of Fortress Ploesti “Get to know one of the more rambunctious members of the Greatest Generation with this memoir.” —Book News, Inc.
Category: History

World S Work

Author :
ISBN : MINN:31951D00329710I
Genre :
File Size : 66.78 MB
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Category:

Buffalo Bill S Life Story

Author : Buffalo Bill
ISBN : 9781602397521
Genre : Biography & Autobiography
File Size : 49.97 MB
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The autobiography of the Wild West legend and master showman.
Category: Biography & Autobiography

How To Open A Financially Successful Bed Breakfast Or Small Hotel With Companion Cd Rom

Author : Lora Arduser
ISBN : 9780910627306
Genre : Business & Economics
File Size : 66.10 MB
Format : PDF
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This comprehensive handbook with companion CD ROM will clearly demonstrate how to set up, operate and manage a financially successful bed-and-breakfast or small hotel. Whatever your reason for wanting to open a bed and breakfast, keep in mind that at it takes more than dreams and rooms to achieve success, it is a business that must show a profit. This book will separate the romantic notions of owning a B&B from the business end. While providing detailed instruction and examples, the author leads you through finding a location that will bring success, learn how to draw up a winning business plan (The Companion CD Rom has the actual business plan you can use in MS Word tm.), how to buy and (sell) a B&B, basic cost control systems, profitable menu planning, Reservation Systems, successful kitchen management, equipment layout and planning, food safety & HACCP, housekeeping, successful beverage management, reservation networks, legal concerns, sales and marketing techniques, room rate formulas, arrival, billing, departure, learn how to set up computer systems to save time and money, learn how to hire & keep a qualified professional staff, brand new IRS tip reporting requirements, managing and training employees, generate high profile public relations and publicity, learn low cost internal marketing ideas, low and no cost ways to satisfy customers and build sales, learn how to keep bringing customers back, accounting & bookkeeping procedures, auditing, successful budgeting and profit planning development, as well as thousands of great tips and useful guidelines. There are literally hundreds of innovative ways demonstrated to streamline your business. Learn new ways to make the kitchen, bars, dining room, and front office run smoother and increase performance. Shut down waste, reduce costs, and increase profits. In addition operators will appreciate this valuable resource and reference in their daily activities and as a source of ready-to-use forms, web sites, operating and cost cutting ideas, and mathematical formulas that can be easily applied to their operations. The Companion CD Rom contains all the forms in the book as well as a sample business plan you can adapt for your own use. The companion CD-ROM is included with the print version of this book; however is not available for download with the electronic version. It may be obtained separately by contacting Atlantic Publishing Group at [email protected] Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president s garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.
Category: Business & Economics

The Economist

Author :
ISBN : UIUC:30112037664791
Genre : Commerce
File Size : 34.51 MB
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Category: Commerce

In Stitches

Author : Gloria J. Kaufman
ISBN : UOM:49015001136234
Genre : Humor
File Size : 52.97 MB
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Given in memory of Ethel A. Tsutsui, Ph. D. and Minoru Tsutsui, Ph. D.
Category: Humor

Library Of Congress Catalog

Author : Library of Congress
ISBN : STANFORD:36105211443606
Genre : Catalogs, Subject
File Size : 35.38 MB
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A cumulative list of works represented by Library of Congress printed cards.
Category: Catalogs, Subject

The Good Lord Bird

Author : James McBride
ISBN : 9781101616185
Genre : Fiction
File Size : 88.27 MB
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Soon to be a Showtime limited series starring Ethan Hawke Winner of the National Book Award for Fiction A Washington Post, Publishers Weekly, Oprah Magazine Top 10 Book of the Year From the bestselling author of The Color of Water, Song Yet Sung, Five-Carat Soul, and Kill 'Em and Leave, a James Brown biography, comes the story of a young boy born a slave who joins John Brown’s antislavery crusade—and who must pass as a girl to survive. Henry Shackleford is a young slave living in the Kansas Territory in 1857, when the region is a battleground between anti- and pro-slavery forces. When John Brown, the legendary abolitionist, arrives in the area, an argument between Brown and Henry’s master quickly turns violent. Henry is forced to leave town—with Brown, who believes he’s a girl. Over the ensuing months, Henry—whom Brown nicknames Little Onion—conceals his true identity as he struggles to stay alive. Eventually Little Onion finds himself with Brown at the historic raid on Harpers Ferry in 1859—one of the great catalysts for the Civil War. An absorbing mixture of history and imagination, and told with McBride’s meticulous eye for detail and character, The Good Lord Bird is both a rousing adventure and a moving exploration of identity and survival.
Category: Fiction

The Cultural Yearbook

Author : United Arab Republic. Wizārat al-Thaqāfah wa-al-Irshād al-Qawmī
ISBN : IND:30000125592349
Genre : United Arab Republic
File Size : 89.81 MB
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Category: United Arab Republic