FOUNDATIONS OF ITIL 2011

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Foundations Of Itil 2011 Edition

Author : Pierre Bernard
ISBN : 9789087539238
Genre : Education
File Size : 33.58 MB
Format : PDF, Kindle
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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade.The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement
Category: Education

Foundations Of It Service Management

Author : Brady Orand
ISBN : 1466231327
Genre : Business & Economics
File Size : 83.28 MB
Format : PDF, Kindle
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The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment. This book, "Foundations of IT Service Management with ITIL® 2011", provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library® for both ITIL® v3 and ITIL® 2011 preparing the reader to achieve success on the ITIL® Foundations certification exam as well as gain new insight on how IT can truly meet the needs of the business. These concepts help IT align to the needs of the business. The IT Infrastructure Library®, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL® has rapidly gained popularity across the globe. Written by an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL® 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL® Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material is available. Based on reader input and the latest ITIL® Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam preparation material possible.
Category: Business & Economics

Foundations Of Itil

Author : Pierre Bernard
ISBN : 9087536747
Genre : Education
File Size : 90.28 MB
Format : PDF, ePub, Mobi
Download : 883
Read : 573

This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade. The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.
Category: Education

Itil Foundation Handbook

Author : itSMF Foundation
ISBN : 0113314698
Genre :
File Size : 82.98 MB
Format : PDF, Kindle
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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Category:

Itil 2011 Edition A Pocket Guide

Author : Jan van Bon
ISBN : 9789087539788
Genre : Education
File Size : 83.69 MB
Format : PDF, ePub
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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.
Category: Education

Foundations Of Information Security Based On Iso27001 And Iso27002 3rd Revised Edition

Author : Hans Baars
ISBN : 9789401805414
Genre : Education
File Size : 20.4 MB
Format : PDF
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This book is intended for everyone in an organization who wishes to have a basic understanding of information security. Knowledge about information security is important to all employees. It makes no difference if you work in a profit- or non-profit organization because the risks that organizations face are similar for all organizations.It clearly explains the approaches that most organizations can consider and implement which helps turn Information Security management into an approachable, effective and well-understood tool. It covers: The quality requirements an organization may have for information; The risks associated with these quality requirements; The countermeasures that are necessary to mitigate these risks; Ensuring business continuity in the event of a disaster; When and whether to report incidents outside the organization.The information security concepts in this revised edition are based on the ISO/IEC27001:2013 and ISO/IEC27002:2013 standards. But the text also refers to the other relevant international standards for information security. The text is structured as follows: Fundamental Principles of Security and Information security and Risk management. Architecture, processes and information, needed for basic understanding of what information security is about. Business Assets are discussed. Measures that can be taken to protect information assets. (Physical measures, technical measures and finally the organizational measures.)The primary objective of this book is to achieve awareness by students who want to apply for a basic information security examination. It is a source of information for the lecturer who wants to question information security students about their knowledge. Each chapter ends with a case study. In order to help with the understanding and coherence of each subject, these case studies include questions relating to the areas covered in the relevant chapters. Examples of recent events that illustrate the vulnerability of information are also included.This book is primarily developed as a study book for anyone who wants to pass the ISFS (Information Security Foundation) exam of EXIN. In an appendix an ISFS model exam is given, with feedback to all multiple choice options, so that it can be used as a training for the real ISFS exam.
Category: Education

Metrics For Service Management

Author : Peter Brooks
ISBN : 9789401805643
Genre : Education
File Size : 26.98 MB
Format : PDF
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This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle.The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.
Category: Education

Passing The Itil Foundation Exam

Author : David Pultorak
ISBN : 9789087538941
Genre : Education
File Size : 28.88 MB
Format : PDF, Mobi
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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL® 2011 Edition core guidance and APMG s ITIL Foundation Certificate syllabus edition 2011.Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering:A clear and concise explanation of the exam structure; Key text for the exams;Sample exam questions and sample answers andHints and Tips and practical examplesthis book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success.
Category: Education

100 Itil Foundation Exam Questions

Author : Brady Orand
ISBN : 9781466365193
Genre : Study Aids
File Size : 62.48 MB
Format : PDF
Download : 827
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Ensure your success on the ITIL Foundation exam with these 100 exam questions with detailed rationale and BONUS sample exam. Each and every question closely resemble the types and format of questions you will experience on your exam. This representative sample of questions covers definitions and terms, process activities and relationships, key concepts and questions from other topics that you will see on your exam.
Category: Study Aids

It Service Management Based On Itil 2011 Edition

Author : Pierre Bernard
ISBN : 9789401805575
Genre : Education
File Size : 78.46 MB
Format : PDF, Mobi
Download : 407
Read : 422

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone
Category: Education