DESIGNING FOR SERVICE

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Design For Services

Author : Anna Meroni
ISBN : 9781317152385
Genre : Business & Economics
File Size : 69.11 MB
Format : PDF, Docs
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In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.
Category: Business & Economics

Designing For Service

Author : Daniela Sangiorgi
ISBN : 9781474250153
Genre : Design
File Size : 86.18 MB
Format : PDF, Kindle
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Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
Category: Design

Designing For Interaction

Author : Dan Saffer
ISBN : 9780321643391
Genre : Computers
File Size : 47.11 MB
Format : PDF, Mobi
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Describes effective approaches to interaction design, with information on developing a design strategy, conducting research, analyzing the data, creating concepts, and testing and deployment.
Category: Computers

Successful Service Design For Telecommunications

Author : Sauming Pang
ISBN : 0470740825
Genre : Technology & Engineering
File Size : 70.27 MB
Format : PDF, Kindle
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Comprehensive reference to successful service design for the telecommunications industry Telecommunications companies operate in increasingly competitive environments. The companies that survive and excel are those offering the most compelling range of products and services. These services are complex since they touch all aspects of business. Service design and implementation skills are therefore the key for staying on top of the competition. Successful Service Design for Telecommunications provides a comprehensive guide into service design and implementation. The author provides a consistent approach to designing scalable and operable processes that can be used when designing a variety of technologically based services; offering concepts, principles and numerous examples that the readers can easily adapt to their technological environment. Key features: Defines what telecommunications services are from business, technical and operational perspectives Explains how telecommunications services can be implemented, including implementation strategies for both new service introductions and enhancements to existing services The principles and management processes described can be used on all telecommunications services (fixed, mobile, broadband and wireless) and technology (e.g. IT and Internet) based services Includes references to the current best practices and industry standards and complements the eTom and the OSS/ BSS models proposed by the TeleManagement Forum Features numerous real-life scenarios and examples to support the discussion on the key concepts of service design This book will be of interest to managers, service designers, project managers, IT professionals, operation managers and senior executives who work in the telecommunications sector. University students studying telecommunications, IT and service science courses will also find this text insightful.
Category: Technology & Engineering

Designing For The 21st Century

Author : Tom Inns
ISBN : 1409402401
Genre : Design
File Size : 85.98 MB
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This second volume describes Phase 2 of the UK's research council supported Initiative to capitalise on the potential that a design approach might bring to innovation in business and society
Category: Design

Product Design Methods And Practices

Author : Henry W. Stoll
ISBN : 0824775651
Genre : Technology & Engineering
File Size : 47.5 MB
Format : PDF, Kindle
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"Focuses on functional, aesthetically pleasing, mechanically reliable, and easily made products that improve profitability for manufacturers and provide long-term satisfaction for customers. Offers concrete, practical insight immediately applicable to new product design and development projects."
Category: Technology & Engineering

Metrics For Service Management

Author : Peter Brooks
ISBN : 9789401805643
Genre : Education
File Size : 25.89 MB
Format : PDF
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This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle.The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.
Category: Education

Designing For Growth

Author : Jeanne Liedtka
ISBN : 9780231527965
Genre : Business & Economics
File Size : 63.23 MB
Format : PDF, ePub
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Jeanne Liedtka and Tim Ogilvie educate readers in one of the hottest trends in business: "design thinking," or the ability to turn abstract ideas into practical applications for maximal business growth. Liedtka and Ogilvie cover the mind-set, techniques, and vocabulary of design thinking, unpack the mysterious connection between design and growth, and teach managers in a straightforward way how to exploit design's exciting potential. Exemplified by Apple and the success of its elegant products and cultivated by high-profile design firms such as IDEO, design thinking unlocks creative right-brain capabilities to solve a range of problems. This approach has become a necessary component of successful business practice, helping managers turn abstract concepts into everyday tools that grow business while minimizing risk.
Category: Business & Economics

Design For X

Author : Charles M. Eastman
ISBN : 0412787504
Genre : Technology & Engineering
File Size : 21.72 MB
Format : PDF, ePub, Mobi
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Bringing together the expertise of worldwide authorities in the field, Design for X is the first comprehensive book to offer systematic and structured coverage of contemporary and concurrent product development techniques. It features over fifteen techniques, including: design for manufacture and assembly; design for distribution; design for quality; and design for the environment. Alternative approaches and common elements are discussed and critical issues such as integration and tradeoff are explored.
Category: Technology & Engineering