Be Our Guest Perfecting The Art Of Customer Service Disney Institute Book A

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Be Our Guest

Author : The Disney Institute
ISBN : PSU:000057229805
Genre : Business & Economics
File Size : 45.89 MB
Format : PDF
Download : 228
Read : 351

Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align its people into a strategy that delivers on the promise of exceptional customer service.
Category: Business & Economics
Be Our Guest
Language: en
Pages: 206
Authors: The Disney Institute, Theodore Kinni
Categories: Business & Economics
Type: BOOK - Published: 2003-06 - Publisher:

Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align its people into a strategy that delivers on the promise of
Be Our Guest: Revised and Updated Edition
Language: en
Pages: 224
Authors: The Disney Institute, Theodore Kinni
Categories: Juvenile Nonfiction
Type: BOOK - Published: 2011-12-16 - Publisher: Disney Electronic Content

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
Summary of Disney Institute’s Be Our Guest by Milkyway Media
Language: en
Pages: 35
Authors: Milkyway Media
Categories: Study Aids
Type: BOOK - Published: 2018-08-31 - Publisher: Milkyway Media

Be Our Guest: Perfecting the Art of Customer Service (2011)by Disney Institute and Theodore Kinni outlines the Walt Disney Company’s approach to customer service. Disney Institute, the company’s professional development arm, trains people from other businesses, nonprofits, and government agencies to adapt Disney’s customer service strategies for their own organizations…
Analysis of Disney Institute's Be Our Guest by Milkyway Media
Language: en
Pages: 28
Authors: Milkyway Media
Categories: Study Aids
Type: BOOK - Published: 2017-12-22 - Publisher:

Be Our Guest: Perfecting the Art of Customer Service (2011) by Disney Institute and Theodore Kinni outlines the Walt Disney Company's approach to customer service. Disney Institute, the company's professional development arm, trains people from other businesses, nonprofits, and government agencies to adapt Disney's customer service strategies for their own
Leadership in Nonprofit Organizations
Language: en
Pages: 1026
Authors: Kathryn A. Agard
Categories: Business & Economics
Type: BOOK - Published: 2010-10-19 - Publisher: SAGE

Leaders of nonprofit organizations deliver programs and services vital to the quality of life in the United States. All the activities of our religious communities; the vast majority of the arts and culture, human services, and community development pursuits; as well as education and environmental advocacies take root and deliver