WORKING THE NIGHT SHIFT WOMEN IN INDIAS CALL CENTER INDUSTRY

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Working The Night Shift

Author : Reena Patel
ISBN : 9780804775502
Genre : Social Science
File Size : 57.64 MB
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Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes "women's work" are evolving in response to globalization. Working the Night Shift is the first in-depth study of the transnational call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work. Visit the author's website at http://www.working-the-nightshift.com and facebook group.
Category: Social Science

Working The Night Shift

Author : Reena Patel
ISBN : 9780804769143
Genre : Business & Economics
File Size : 82.49 MB
Format : PDF
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This book uncovers how working the night shift at India's transnational call centers affects the lives of women workers.
Category: Business & Economics

Our Women Are Free

Author : Wynne Maggi
ISBN : 0472067834
Genre : Social Science
File Size : 54.16 MB
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An exploration of the lives of women among the Kalasha, a tiny, vibrant community in Pakistan's North West Frontier Province
Category: Social Science

Tales From Facebook

Author : Daniel Miller
ISBN : 9780745637877
Genre : Social Science
File Size : 65.58 MB
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Facebook is now used by nearly 500 million people throughout the world, many of whom spend several hours a day on this site. Once the preserve of youth, the largest increase in usage today is amongst the older sections of the population. Yet until now there has been no major study of the impact of these social networking sites upon the lives of their users. This book demonstrates that it can be profound. The tales in this book reveal how Facebook can become the means by which people find and cultivate relationships, but can also be instrumental in breaking up marriage. They reveal how Facebook can bring back the lives of people isolated in their homes by illness or age, by shyness or failure, but equally Facebook can devastate privacy and create scandal. We discover why some people believe that the truth of another person lies more in what you see online than face-to-face. We also see how Facebook has become a vehicle for business, the church, sex and memorialisation. After a century in which we have assumed social networking and community to be in decline, Facebook has suddenly hugely expanded our social relationships, challenging the central assumptions of social science. It demonstrates one of the main tenets of anthropology - that individuals have always been social networking sites. This book examines in detail how Facebook transforms the lives of particular individuals, but it also presents a general theory of Facebook as culture and considers the likely consequences of social networking in the future.
Category: Social Science

One Night At The Call Center

Author : Chetan Bhagat
ISBN : 0307489086
Genre : Fiction
File Size : 38.39 MB
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Press 1 for technical support. Press 2 for broken hearts. Press 3 if your life has totally crashed. . . . Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience–and accent management–they help American consumers keep their lives running. Yet behind the headsets, everybody’s heart is on the line. Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him. Priyanka’s domineering mother has arranged for her daughter’s upscale marriage to an Indian man in Seattle. Esha longs to be a model but discovers it’s a horizontal romp to the runway. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Traditional Radhika has just found out that her husband is sleeping with his secretary. And Military Uncle (nobody knows his real name) sits alone working the online chat. They all try to make it through their shifts–and maintain their sanity–under the eagle eye of a boss whose ego rivals his incompetence. But tonight is no ordinary night. Tonight is Thanksgiving in America: Appliances are going haywire, and the phones are ringing off their hooks. Then one call, from one very special caller, changes everything. Chetan Bhagat’s delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice. From the Trade Paperback edition.
Category: Fiction

God In Chinatown

Author : Kenneth J. Guest
ISBN : 0814731538
Genre : Religion
File Size : 79.22 MB
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Since the passage of Roe v. Wade, the debate over reproductive rights has dominated America’s courts, legislatures, and streets. The contributors to The Reproductive Rights Reader embrace reproductive justice for all women, but challenge mainstream legal and political solutions based on protecting free choice via neutral governmental policies, which frequently ignore or jeopardize the interests of women of color and the poor. Instead, the pieces in this interdisciplinary book—including both legal cases and articles by legal scholars, historians, sociologists, political scientists and others—favor a critical analysis that addresses the concrete material conditions that limit choices, the role of law and social policy in creating those conditions, and the gendered power dynamics that inform and are reinforced by the regulation of human reproduction. The selections demonstrate that the right to choice is not an automatic guarantee of reproductive justice and gender equality; to truly achieve this ideal it is essential to recognize the complexity of women’s reproductive experiences and needs. Divided into four sections, the book examines feminist critiques of medical knowledge and practice; and the legal regulation of pregnancy termination, conception and child-bearing, and behavior during pregnancy.
Category: Religion

Timepass

Author : Craig Jeffrey
ISBN : 9780804775137
Genre : Social Science
File Size : 51.31 MB
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Social and economic changes around the globe have propelled increasing numbers of people into situations of chronic waiting, where promised access to political freedoms, social goods, or economic resources is delayed, often indefinitely. But there have been few efforts to reflect on the significance of "waiting" in the contemporary world. Timepass fills this gap by offering a captivating ethnography of the student politics and youth activism that lower middle class young men in India have undertaken in response to pervasive underemployment. It highlights the importance of waiting as a social experience and basis for political mobilization, the micro-politics of class power in north India, and the socio-economic strategies of lower middle classes. The book also explores how this north Indian story relates to practices of waiting occurring in multiple other contexts, making the book of interest to scholars and students of globalization, youth studies, and class across the social sciences.
Category: Social Science

Dying The Good Death

Author : Christopher Justice
ISBN : 0791432610
Genre : Social Science
File Size : 89.45 MB
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Exploring the Hindu concepts of good and bad deaths, this rich ethnography follows pilgrims who choose to travel to the holy city of Kashi to die.
Category: Social Science

A Nation On The Line

Author : Jan M. Padios
ISBN : 9780822371984
Genre : Social Science
File Size : 29.95 MB
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In 2011 the Philippines surpassed India to become what the New York Times referred to as "the world's capital of call centers." By the end of 2015 the Philippine call center industry employed over one million people and generated twenty-two billion dollars in revenue. In A Nation on the Line Jan M. Padios examines this massive industry in the context of globalization, race, gender, transnationalism, and postcolonialism, outlining how it has become a significant site of efforts to redefine Filipino identity and culture, the Philippine nation-state, and the value of Filipino labor. She also chronicles the many contradictory effects of call center work on Filipino identity, family, consumer culture, and sexual politics. As Padios demonstrates, the critical question of call centers does not merely expose the logic of transnational capitalism and the legacies of colonialism; it also problematizes the process of nation-building and peoplehood in the early twenty-first century.
Category: Social Science

Dead Ringers

Author : Shehzad Nadeem
ISBN : 1400836697
Genre : Social Science
File Size : 50.49 MB
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In the Indian outsourcing industry, employees are expected to be "dead ringers" for the more expensive American workers they have replaced--complete with Westernized names, accents, habits, and lifestyles that are organized around a foreign culture in a distant time zone. Dead Ringers chronicles the rise of a workforce for whom mimicry is a job requirement and a passion. In the process, the book deftly explores the complications of hybrid lives and presents a vivid portrait of a workplace where globalization carries as many downsides as advantages. Shehzad Nadeem writes that the relatively high wages in the outsourcing sector have empowered a class of cultural emulators. These young Indians indulge in American-style shopping binges at glittering malls, party at upscale nightclubs, and arrange romantic trysts at exurban cafés. But while the high-tech outsourcing industry is a matter of considerable pride for India, global corporations view the industry as a low-cost, often low-skill sector. Workers use the digital tools of the information economy not to complete technologically innovative tasks but to perform grunt work and rote customer service. Long hours and the graveyard shift lead to health problems and social estrangement. Surveillance is tight, management is overweening, and workers are caught in a cycle of hope and disappointment. Through lively ethnographic detail and subtle analysis of interviews with workers, managers, and employers, Nadeem demonstrates the culturally transformative power of globalization and its effects on the lives of the individuals at its edges.
Category: Social Science