TRANSFORMATIONAL PUBLIC SERVICE

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Transformational Public Service Portraits Of Theory In Practice

Author : Cheryl King
ISBN : 9781317453376
Genre : Business & Economics
File Size : 23.9 MB
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Everyone who aspires to more effective public service should read this book. It provides a compelling antidote to the managerial focus of theory and practice in public administration. Written with the aim of inspiring and rekindling a mission for public service, Transformational Public Service weaves together theory and stories from actual practice to show that public service can (and does) advance the goals of democracy, inclusiveness, and social and economic justice. Eight practitioners from government and non-governmental organizations at all levels - from the street to the executive office - tell their personal stories of transformational public service. Theory, poetry, and popular culture references are woven around the stories. Both students and practitioners will discover new ways of thinking in this book that will enable them to transform their own administrative practices. As the authors note in their prologue: "As we listened to these stories, we heard people say that public service can be and is transformational (transforms institutions, practices, and people's lives and experiences) in ways that serve democracy, engagement, and social and economic justice. The public service they practice is collaborative, humanistic, emancipatory, inclusive, and diverse."
Category: Business & Economics

Transforming Government And Public Services

Author : Stephen Jenner
ISBN : 9781317007609
Genre : Business & Economics
File Size : 62.61 MB
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'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances' ” John Suffolk, UK Government Chief Information Officer Major public sector IT-enabled business change programmes are designed to realize benefits in terms of more efficient services, services tailored to the need of citizens, and improved outcomes, but in practice such benefits often fail to materialize or we are unable to demonstrate their delivery - Transforming Government and Public Services provides proven tools, techniques and processes to reverse this trend. Stephen Jenner explores a number of key themes that are fundamental to an approach to project portfolio management built on value. He explains how to: develop a business case to achieve a desired intent rather than justify a particular solution; create project documentation that is both technically rigorous and gives users a clear understanding of where you are going; treat projects as investments rather than costs; include stage gates with teeth that are closely linked to real performance; plan for success rather than holding people to account for failure; use a single version of the truth principle so there are no arguments about different data. In a complex, confusing and often highly politicized environment, Stephen Jenner's Transforming Government and Public Services provides a clear, definitive and highly applied guide for all involved in selecting the right projects and doing them right so that they achieve the intended investment objectives.
Category: Business & Economics

Public Sector Transformation Through E Government

Author : Vishanth Weerakkody
ISBN : 9780415527378
Genre : Business & Economics
File Size : 87.26 MB
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Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Governmentexplores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society. This book examines e-government’s potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.
Category: Business & Economics

Public Sector Transformation Processes And Internet Public Procurement Decision Support Systems

Author : Pomazalová, Natasa
ISBN : 9781466626966
Genre : Business & Economics
File Size : 27.38 MB
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While many social, economic, and political changes have occurred recently in internet public procurement and its decision support systems, there is still a lot of opportunity for improvement. Public Sector Transformation Processes and Internet Public Procurement: Decision Support Systems brings together research on different perspectives from academics and practitioners on the methods, theories, and practices involved in the growth and expansion of decision support systems as it relates to the public sector transformation process and internet public procurement.
Category: Business & Economics

Public Sector Reformation

Author : Ian Chaston
ISBN : 9780230379350
Genre : Business & Economics
File Size : 27.10 MB
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Reductions in public sector spending mean voters will face a period of austerity, higher taxes and declining availability of public sector services. Prevailing public sector management philosophies are no longer applicable. To optimise future service provision with fewer resources will demand a reformation in organisational thinking and values.
Category: Business & Economics

Dynamics Of Leadership In Public Service

Author : Montgomery Van Wart
ISBN : 9781317472759
Genre : Business & Economics
File Size : 83.8 MB
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Eminently readible, current, and comprhensive, this acclaimed text sets the standard for instruction in
Category: Business & Economics

Transformational Government

Author : Great Britain: Cabinet Office
ISBN : 0101668325
Genre : Political Science
File Size : 61.5 MB
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This document sets out the strategy to transform the business of government through increased and better use of technology. It is directed at three key areas: (1) the transformation of public services for the benefit of citizens, businesses, taxpayers and front-line staff; (2) the efficiency of the corporate services and infrastructure of government organizations; (3) the steps necessary to achieve effective delivery of technology for government. To achieve this, services must be designed around the citizen or business, not the provider. Government must move to a shared services culture, releasing efficiencies by standardisation, simplification and sharing. And there must be more professionalism in the planning, delivery, management, skills and governance of IT in government. A detailed action plan to implement the strategy will be approved by the Chief Information Officers' Council and the Service Transformation Board, and published before the end of this financial year. Comments on the strategy (by 3 February 2006) are welcomed: [email protected]; Strategy Team, eGovernment Unit, Cabinet Office, 3rd Floor, Stockley House, 130 Wilton Road, London SW1V 1LQ (tel 020 7276 63160)
Category: Political Science

Going Public

Author : Jonathan Brock
ISBN : 0913447862
Genre : Business & Economics
File Size : 61.42 MB
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Going Public examines the forces affecting labor and management and the prospects for adopting service-oriented cooperative relationships as a key strategy for meeting the expanded demands on the public sector.
Category: Business & Economics

Branding For The Public Sector

Author : Paul Temporal
ISBN : 9781118756270
Genre : Business & Economics
File Size : 44.58 MB
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How to apply for-profit marketing strategies to non-profit organizations Branding for the Public Sector presents powerful and effective branding strategies for the public sector illustrated through case studies and examples. The book covers branding architecture, brand vision, market research, brand perception, engagement, communication, managing brand change and much more. Additionally, the book highlights the future of public sector branding and how organizations in the public sector may be a key driver of economic growth and prosperity through the twenty-first century. Branding for the Public Sector offers expert guidance for managers and leaders who want to build powerful, influential brands in the public sector. Presents strategies and actions for building a powerful, memorable public sector brand Explains why the public sector will be the next huge growth sector in branding Explores the competencies needed to successfully manage a public sector brand
Category: Business & Economics