TRANSFORMATIONAL PUBLIC SERVICE

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Transformational Public Service Portraits Of Theory In Practice

Author : Cheryl King
ISBN : 9781317453383
Genre : Business & Economics
File Size : 65.28 MB
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Everyone who aspires to more effective public service should read this book. It provides a compelling antidote to the managerial focus of theory and practice in public administration. Written with the aim of inspiring and rekindling a mission for public service, Transformational Public Service weaves together theory and stories from actual practice to show that public service can (and does) advance the goals of democracy, inclusiveness, and social and economic justice. Eight practitioners from government and non-governmental organizations at all levels - from the street to the executive office - tell their personal stories of transformational public service. Theory, poetry, and popular culture references are woven around the stories. Both students and practitioners will discover new ways of thinking in this book that will enable them to transform their own administrative practices. As the authors note in their prologue: "As we listened to these stories, we heard people say that public service can be and is transformational (transforms institutions, practices, and people's lives and experiences) in ways that serve democracy, engagement, and social and economic justice. The public service they practice is collaborative, humanistic, emancipatory, inclusive, and diverse."
Category: Business & Economics

Transformational Public Policy

Author : Mark Matthews
ISBN : 9781317583998
Genre : Political Science
File Size : 41.35 MB
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Transformational Public Policy examines how governments can more effectively handle uncertainty and risk in an uncertain and changing world. Unpredictable and changing circumstances often bring nasty surprises that can increase waste in governance and public debt. This book illustrates how new methods derived from signal processing techniques can improve the practice of public policy by transforming it through rapid learning and adaptation. Interventions are processes of discovery, not compliance. Transformational Public Policy shows readers how the power of hypothesis testing in governance can be deployed. The book argues that public policy can be framed as tests of competing hypotheses subject to diagnostic errors. The aim is to learn how to reduce these diagnostic errors through cumulative experience. This approach can reduce the impact of negative unintended consequences -- a topic of great interest to policy makers and academics alike.
Category: Political Science

Transformational Leadership And Not For Profits And Social Enterprises

Author : Ken Wiltshire
ISBN : 9781315468556
Genre : Business & Economics
File Size : 86.55 MB
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Recent decades have seen a significant transformation of the not-for-profit (NFP) sector. This includes rise in the number of organisations and people employed, shift from charities and philanthropic agencies to hybrid social enterprise business models, competing stakeholder interests and increasing expectations regarding accountability and transparency. The role of NFPs has also become more complex – they not only serve the disadvantaged and fulfil social needs but also actively advocate for and implement public policies and promote social and economic inclusion. The growth and complexity has brought with it a need for innovative and entrepreneurial approaches to leadership that stems from an in-depth understanding of the changing nonprofit landscape. Addressing this need, for Not for Profits and Social Enterprises will help readers navigate extant challenges by drawing on conceptual literature, both theoretical and empirical and emphasising practical real world experience through case studies and vignettes The key aim of this book is to help existing and future NFP leaders at all organisational levels to support their organisations and employees and in turn clients and communities, through theoretical insights and practical approaches by focusing on transformational leadership aspects for contemporary Not for Profits. for Not for Profits and Social Enterprises is key reading for researchers, academics and policy makers in the areas of Non-profit Management, Leadership, Public Sector Management and Charity Management as well as related disciplines such as Philanthropy and Social Entrepreneurship.
Category: Business & Economics

Public Sector Transformation Through E Government

Author : Vishanth Weerakkody
ISBN : 9780415527378
Genre : Business & Economics
File Size : 62.3 MB
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Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Governmentexplores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society. This book examines e-government’s potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.
Category: Business & Economics

Justice For All Promoting Social Equity In Public Administration

Author : Norman J. Johnson
ISBN : 9781317466734
Genre : Family & Relationships
File Size : 67.87 MB
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Justice for All is the first book that provides a comprehensive examination of social equity in American public administration. The breadth of coverage--theory, context, history, implications in policy studies, applications to practice, and an action agernda--cannot be found anywhere else.
Category: Family & Relationships

Public Administration Reformation

Author : Yogesh K. Dwivedi
ISBN : 9781135044534
Genre : Business & Economics
File Size : 42.50 MB
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In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation. Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.
Category: Business & Economics

Governance In Dark Times

Author : Camilla Stivers
ISBN : 9781589013346
Genre : Political Science
File Size : 87.93 MB
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With the rush of calamitous events in recent years—the September 11 terror attacks, the Iraq imbroglio, and hurricanes Katrina and Rita—Americans feel themselves to be living in dark times. Trust in one another and in the government is at low ebb. People in public service face profound challenges to the meaning and efficacy of their work. Where can a public servant turn for a public philosophy to sustain practice? Inspired by Hannah Arendt and several other philosophers, Governance in Dark Times is the first book to explore the philosophical and value underpinnings needed to guide public servants in these times. Featuring down-to-earth discussions of such issues as terrorism, torture, and homeland security, it suggests ways for people in government to think more deeply, judge more wisely, and act more meaningfully. Camilla Stivers argues that the most urgent requirement in dark times is re-kindling what Arendt called "the light of the public," and offers practical steps for public servants to create spaces for citizen dialogue and engagement in public life. Ideas like "governance of the common ground" and "public service as social hope" will spark discussion and encourage renewed dedication to the work of governing. Grounded in the author's more than thirty years of teaching and administrative practice, Governance in Dark Times urges public servants in clear, jargon-free prose to reflect, to understand the world we live in, and to act responsibly, both individually and with fellow citizens.
Category: Political Science

Transformational Government Through Egov Practice

Author : Mahmud Akhter Shareef
ISBN : 9781780523347
Genre : Political Science
File Size : 82.33 MB
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The future of government as we know it is being shaped by the quickly-advancing progression of information and communication technology (ICT) eGovernment systems. eGov presents major challenges and advantages for policy makers and the public alike.
Category: Political Science

Transforming Government And Public Services

Author : Mr Stephen Jenner
ISBN : 9781409458753
Genre : Business & Economics
File Size : 58.96 MB
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'This book distills the learning from practical experience and academic research…and represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances' — John Suffolk, UK Government Chief Information Officer Major public sector IT-enabled business change programmes are designed to realize benefits in terms of more efficient services, services tailored to the need of citizens, and improved outcomes, but in practice such benefits often fail to materialize or we are unable to demonstrate their delivery - Transforming Government and Public Services provides proven tools, techniques and processes to reverse this trend. Stephen Jenner explores a number of key themes that are fundamental to an approach to project portfolio management built on value. He explains how to: develop a business case to achieve a desired intent rather than justify a particular solution; create project documentation that is both technically rigorous and gives users a clear understanding of where you are going; treat projects as investments rather than costs; include stage gates with teeth that are closely linked to real performance; plan for success rather than holding people to account for failure; use a single version of the truth principle so there are no arguments about different data. In a complex, confusing and often highly politicized environment, Stephen Jenner's Transforming Government and Public Services provides a clear, definitive and highly applied guide for all involved in selecting the right projects and doing them right so that they achieve the intended investment objectives.
Category: Business & Economics

Public Sector Transformation Processes And Internet Public Procurement Decision Support Systems

Author : Pomazalová, Natasa
ISBN : 9781466626966
Genre : Business & Economics
File Size : 47.84 MB
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While many social, economic, and political changes have occurred recently in internet public procurement and its decision support systems, there is still a lot of opportunity for improvement. Public Sector Transformation Processes and Internet Public Procurement: Decision Support Systems brings together research on different perspectives from academics and practitioners on the methods, theories, and practices involved in the growth and expansion of decision support systems as it relates to the public sector transformation process and internet public procurement.
Category: Business & Economics