THE MANAGED HEART

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The Managed Heart

Author : Arlie Russell Hochschild
ISBN : 9780520951853
Genre : Social Science
File Size : 43.23 MB
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In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.
Category: Social Science

Leadership As Emotional Labour

Author : Marian Iszatt-White
ISBN : 9781136226861
Genre : Business & Economics
File Size : 82.21 MB
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Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think. This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles – specifically those of leaders or managers – where the relationships are lasting rather than transient, two-way rather than uni-directional and have complex, ongoing goals rather than straight-forward, one-off ones. The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the ‘emotional labour’ species. The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management. As such, it focuses both on how our understanding of emotional labour in this context enriches the original construct and where it deviates from it. By exploring these issues at the level of situated practices and the real world, real time experiences of leaders, the book seeks to make an innovative and nuanced contribution to our understanding of the emotional element within ‘leadership work’.
Category: Business & Economics

So How S The Family

Author : Arlie Russell Hochschild
ISBN : 9780520272279
Genre : Political Science
File Size : 86.28 MB
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In this new collection of thirteen essays, Arlie Russell Hochschild—author of the groundbreaking exploration of emotional labor, The Managed Heart and The Outsourced Self—focuses squarely on the impact of social forces on the emotional side of intimate life. From the “work” it takes to keep personal life personal, put feeling into work, and empathize with others; to the cultural “blur” between market and home; the effect of a social class gap on family wellbeing; and the movement of care workers around the globe, Hochschild raises deep questions about the modern age. In an eponymous essay, she even points towards a possible future in which a person asking “How’s the family?” hears the proud answer, “Couldn’t be better.”
Category: Political Science

The Unexpected Community

Author : Arlie Russell Hochschild
ISBN : 0520036247
Genre : Social Science
File Size : 71.56 MB
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Category: Social Science

Strangers In Their Own Land

Author : Arlie Russell Hochschild
ISBN : 9781620973981
Genre : Political Science
File Size : 27.13 MB
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2016 NATIONAL BOOK AWARD FINALIST FOR NONFICTION A 2016 NEW YORK TIMES NOTABLE BOOK NEW YORK TIMES BESTSELLER A NEWSDAY TOP 10 BOOK OF THE YEAR A KIRKUS BEST BOOK OF 2016 One of "6 Books to Understand Trump's Win" according to the New York Times the day after the election The National Book Award Finalist and New York Times bestseller that became a guide and balm for a country struggling to understand the election of Donald Trump When Donald Trump won the 2016 presidential election, a bewildered nation turned to Strangers in Their Own Land to understand what Trump voters were thinking when they cast their ballots. Arlie Hochschild, one of the most influential sociologists of her generation, had spent the preceding five years immersed in the community around Lake Charles, Louisiana, a Tea Party stronghold. As Jedediah Purdy put it in the New Republic, “Hochschild is fascinated by how people make sense of their lives. . . . [Her] attentive, detailed portraits . . . reveal a gulf between Hochchild’s ‘strangers in their own land’ and a new elite.” Already a favorite common read book in communities and on campuses across the country and called “humble and important” by David Brooks and “masterly” by Atul Gawande, Hochschild’s book has been lauded by Noam Chomsky, New Orleans mayor Mitch Landrieu, and countless others. The paperback edition features a new afterword by the author reflecting on the election of Donald Trump and the other events that have unfolded both in Louisiana and around the country since the hardcover edition was published, and also includes a readers’ group guide at the back of the book.
Category: Political Science

At The Heart Of Work And Family

Author : Anita Ilta Garey
ISBN : 9780813549552
Genre : Business & Economics
File Size : 20.83 MB
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At the Heart of Work and Family presents original research on work and family by scholars who engage and build on the conceptual framework developed by well-known sociologist Arlie Russell Hochschild. These concepts, such as "the second shift," "the economy of gratitude," "emotion work," "feeling rules," "gender strategies," and "the time bind," are basic to sociology and have shaped both popular discussions and academic study. The common thread in these essays covering the gender division of housework, childcare networks, families in the global economy, and children of consumers is the incorporation of emotion, feelings, and meaning into the study of working families. These examinations, like Hochschild's own work, connect micro-level interaction to larger social and economic forces and illustrate the continued relevance of linking economic relations to emotional ones for understanding contemporary work-family life.
Category: Business & Economics

Home Is Where The School Is

Author : Jennifer Lois
ISBN : 9780814759431
Genre : Family & Relationships
File Size : 84.66 MB
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Mothers who homeschool their children constantly face judgmental questions about their choices, and yet the homeschooling movement continues to grow with an estimated 1.5 million American children now schooled at home. These children are largely taught by stay-at-home mothers who find that they must tightly manage their daily schedules to avoid burnout and maximize their relationships with their children, and that they must sustain a desire to sacrifice their independent selves for many years in order to savor the experience of motherhood. Home Is Where the School Is is the first comprehensive look into the lives of homeschooling mothers. Drawing on rich data collected through eight years of fieldwork and dozens of in-depth interviews, Jennifer Lois examines the intense effects of the emotional and temporal demands that homeschooling places on mothers’ lives, raising profound questions about the expectations of modern motherhood and the limits of parenting.
Category: Family & Relationships

The Outsourced Self

Author : Arlie Russell Hochschild
ISBN : 9781429963091
Genre : Social Science
File Size : 22.99 MB
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From the famed author of the bestselling The Second Shift and The Time Bind, a pathbreaking look at the transformation of private life in our for-profit world The family has long been a haven in a heartless world, the one place immune to market forces and economic calculations, where the personal, the private, and the emotional hold sway. Yet as Arlie Russell Hochschild shows in The Outsourced Self, that is no longer the case: everything that was once part of private life—love, friendship, child rearing—is being transformed into packaged expertise to be sold back to confused, harried Americans. Drawing on hundreds of interviews and original research, Hochschild follows the incursions of the market into every stage of intimate life. From dating services that train you to be the CEO of your love life to wedding planners who create a couple's "personal narrative"; from nameologists (who help you name your child) to wantologists (who help you name your goals); from commercial surrogate farms in India to hired mourners who will scatter your loved one's ashes in the ocean of your choice—Hochschild reveals a world in which the most intuitive and emotional of human acts have become work for hire. Sharp and clear-eyed, Hochschild is full of sympathy for overstressed, outsourcing Americans, even as she warns of the market's threat to the personal realm they are striving so hard to preserve.
Category: Social Science

The Time Bind

Author : Arlie Russell Hochschild
ISBN : 9781429963060
Genre : Social Science
File Size : 70.81 MB
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Arlie Russell Hochschild's The Time Bind was a New York Times Notable Book.
Category: Social Science

The Second Shift

Author : Arlie Hochschild
ISBN : 9781101575512
Genre : Social Science
File Size : 62.8 MB
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Fifteen years after its first publication, The Second Shift remains just as important and relevant today as it did then. As the majority of women entered the workforce, sociologist and Berkeley professor Arlie Hochschild was one of the first to talk about what really happens in dual-career households. Many people were amazed to find that women still did the majority of childcare and housework even though they also worked outside the home. Now, in this updated edition with a new introduction from the author, we discover how much things have, or have not, changed for women today.
Category: Social Science