THE MANAGED HEART

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The Managed Heart

Author : Arlie Russell Hochschild
ISBN : 9780520951853
Genre : Social Science
File Size : 42.65 MB
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In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.
Category: Social Science

Leadership As Emotional Labour

Author : Marian Iszatt-White
ISBN : 9781136226861
Genre : Business & Economics
File Size : 48.21 MB
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Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think. This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles – specifically those of leaders or managers – where the relationships are lasting rather than transient, two-way rather than uni-directional and have complex, ongoing goals rather than straight-forward, one-off ones. The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the ‘emotional labour’ species. The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management. As such, it focuses both on how our understanding of emotional labour in this context enriches the original construct and where it deviates from it. By exploring these issues at the level of situated practices and the real world, real time experiences of leaders, the book seeks to make an innovative and nuanced contribution to our understanding of the emotional element within ‘leadership work’.
Category: Business & Economics

Fremd In Ihrem Land

Author : Arlie Russell Hochschild
ISBN : 9783593507668
Genre : Political Science
File Size : 64.92 MB
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In vielen westlichen Ländern sind rechte, nationalistische Bewegungen auf dem Vormarsch. Wie ist es dazu gekommen? Arlie Russell Hochschild reiste ins Herz der amerikanischen Rechten, nach Louisiana, und suchte fünf Jahre lang das Gespräch mit ihren Landsleuten. Sie traf auf frustrierte Menschen, deren "Amerikanischer Traum" geplatzt ist; Menschen, die sich abgehängt fühlen, den Staat hassen und sich der rechtspopulistischen Tea-Party-Bewegung angeschlossen haben. Hochschild zeigt eine beunruhigende Entwicklung auf, die auch in Europa längst begonnen hat. Hochschilds Reportage ist nicht nur eine erhellende Deutung einer gespaltenen Gesellschaft, sondern auch ein bewegendes Stück Literatur. "Jeder, der das moderne Amerika verstehen möchte, sollte dieses faszinierende Buch lesen." Robert Reich "Ein kluges, respektvolles und fesselndes Buch." New York Times Book Review "Eine anrührende, warmherzige und souverän geschriebene, ungemein gut lesbare teilnehmende Beobachtung. ... Wer ihr Buch liest, versteht die Wähler Trumps, weil sie auf Augenhöhe mit ihnen und nicht über sie spricht." FAZ
Category: Political Science

Keine Zeit

Author : Arlie Hochschild
ISBN : 3531144685
Genre : Social Science
File Size : 87.54 MB
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Diese bahnbrechende Studie aus den USA untersucht die Situation berufstätiger Eltern zwischen den Anforderungen einer globalisierten Arbeitswelt und denen des Familienlebens. Es bleibt buchstäblich ,Keine Zeit'. Warum das so ist, zeigt dieses Buch, ein mitreißender und sehr gut lesbarer Bericht über die Praxis eines Unternehmens im Mittleren Westen der USA, geschrieben von der bekannten amerikanischen Soziologin Arlie Russell Hochschild. Mit ihrer Sensibilität, ihrem scharfen Blick und ihrer Gabe für spannende Porträts gibt Hochschild einen Einblick in das Alltagsleben der Arbeitnehmer bei Amerco von den untersten Rängen bis in die Chefetagen und kommt zu einem faszinierenden Schluss: Der Arbeitsplatz ist - für Männer wie Frauen - zum Zuhause geworden und die Familie ist für viele Eltern ein stressiger Arbeitsplatz.
Category: Social Science

Handbook Of The Sociology Of Emotions

Author : Jan E. Stets
ISBN : 0387739912
Genre : Social Science
File Size : 67.22 MB
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Since the 1970s, the study of emotions moved to the forefront of sociological analysis. This book brings the reader up to date on the theory and research that have proliferated in the analysis of human emotions. The first section of the book addresses the classification, the neurological underpinnings, and the effect of gender on emotions. The second reviews sociological theories of emotion. Section three covers theory and research on specific emotions: love, envy, empathy, anger, grief, etc. The final section shows how the study of emotions adds new insight into other subfields of sociology: the workplace, health, and more.
Category: Social Science

Das Herz Kommt Zuletzt

Author : Margaret Atwood
ISBN : 9783827079374
Genre : Fiction
File Size : 56.47 MB
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Wer wohnt schon gern in seinem Auto? Zumal, wenn marodierende Banden die Stadt beherrschen? Stan und Charmaine, ein nettes, normales Paar, durch die Wirtschaftskrise in Not geraten, werden immer verzweifelter. Eine Anzeige verspricht Rettung: das Positron Project, ein »soziales Experiment«, verspricht ein Leben in Sicherheit und geregelten Verhältnissen. Hastig unterschreiben sie, obwohl die Bedingungen eigenwillig sind - alle Bewohner der streng abgeschiedenen Stadt Consilience wechseln im Monatsturnus zwischen dem Status eines Gefangenen und dem eines Freien. Zunächst läuft alles bestens - auch wenn Charmaine und Stan, ohne dass der jeweils andere davon weiß, eine sexuelle Obsession für ihre Hauspartner entwickeln - also jene Leute, die ihr schmuckes Heim bewohnen, wenn sie selbst ihren Gefängnismonat absolvieren. Doch dann finden sich Charmaine und Stan durch einen »Buchungsfehler« in verschiedenen Zyklen wieder, und bald ist viel mehr gefährdet als nur ihre Ehe ...
Category: Fiction

Sociological Theory In The Contemporary Era

Author : Scott Appelrouth
ISBN : 9781412987615
Genre : Education
File Size : 53.61 MB
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Sociological Theory in the Contemporary Era, Second Edition, combines well-edited, important original writings from sociology’s core contemporary theorists with introductory text that provides a historical and theoretical framework for understanding them. Authors Scott Appelrouth and Laura Desfor Edles use this unique text/reader approach to introduce students to contemporary sociological theory in a lively and engaging fashion. The text/reader provides not only a biographical and theoretical summary of each theorist’s works but also an overarching scaffolding that students can use to examine, compare, and contrast each theorist’s major themes and concepts. The book also offers discussions of past social and intellectual milieus to provide a holistic picture of the development of the theories discussed.
Category: Education

Working The Skies

Author : Drew Whitelegg
ISBN : 9780814794739
Genre : Social Science
File Size : 52.22 MB
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Get ready for takeoff. The life of the flight attendant, a.k.a., stewardess, was supposedly once one of glamour, exotic travel and sexual freedom, as recently depicted in such films as Catch Me If You Can and View From the Top. The nostalgia for the beautiful, carefree and ever helpful stewardess perhaps reveals a yearning for simpler times, but nonetheless does not square with the difficult, demanding and sometimes dangerous job of today's flight attendants. Based on interviews with over sixty flight attendants, both female and male labor leaders, and and drawing upon his observations while flying across the country and overseas, Drew Whitelegg reveals a much more complicated profession, one that in many ways is the quintessential job of the modern age where life moves at record speeds and all that is solid seems up in the air. Containing lively portraits of flight attendants, both current and retired, this book is the first to show the intimate, illuminating, funny, and sometimes dangerous behind-the-scenes stories of daily life for the flight attendant. Going behind the curtain, Whitelegg ventures into first-class, coach, the cabin, and life on call for these men and women who spend week in and week out in foreign cities, sleeping in hotel rooms miles from home. Working the Skies also elucidates the contemporary work and labor issues that confront the modern worker: the demands of full-time work and parenthood; the downsizing of corporate America and the resulting labor lockouts; decreasing wages and hours worked; job insecurity; and the emotional toll of a high stress job. Given the events of 9/11, flight attendants now have an especially poignant set of stressful concerns to manage, both for their own safety as well as for those they serve, the passengers. Flight attendants, originally registered nurses charged with attending to passengers' medical needs, now find themselves wearing the hats of therapist, security guard and undercover agent. This last set of tasks pushing some, as Whitelegg shows, out of the business altogether.
Category: Social Science

Der Gro E Wahn

Author : Sebastian Faulks
ISBN : 9783866483354
Genre : Fiction
File Size : 37.15 MB
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Seit jeher hat er anderen auf die Sprünge geholfen, doch selten sich selbst. Alles ändert sich, als eine rätselhafte Einladung den Londoner Psychiater Robert Hendricks auf eine felsige Insel vor der französischen Mittelmeerküste führt - und damit zugleich in das bisher unerforschte Terrain seiner Erinnerung: an seine vaterlose Kindheit in England, an Verletzungen aus den Kriegsjahren, vor allem aber an seine einzige große Liebe, die Italienerin "L". Sie wurden ein Paar, das der Krieg zusammenführte und auseinanderriss. Wird Hendricks nun, ein halbes Leben später, den Mut aufbringen, sie wiederzusehen? Meisterhaft verknüpft Sebastian Faulks die Geschichte eines Mannes, der sich erst durch die Erinnerung mit seinem Leben aussöhnen kann, mit einer beeindruckenden Bestandsaufnahme des 20. Jahrhunderts.
Category: Fiction