THE MANAGED HEART COMMERCIALIZATION OF HUMAN FEELING

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The Managed Heart

Author : Arlie Russell Hochschild
ISBN : 9780520951853
Genre : Social Science
File Size : 56.8 MB
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In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.
Category: Social Science

So How S The Family

Author : Arlie Russell Hochschild
ISBN : 9780520956780
Genre : Social Science
File Size : 43.87 MB
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In this new collection of thirteen essays, Arlie Russell Hochschild—author of the groundbreaking exploration of emotional labor, The Managed Heart and The Outsourced Self—focuses squarely on the impact of social forces on the emotional side of intimate life. From the "work" it takes to keep personal life personal, put feeling into work, and empathize with others; to the cultural "blur" between market and home; the effect of a social class gap on family wellbeing; and the movement of care workers around the globe, Hochschild raises deep questions about the modern age. In an eponymous essay, she even points towards a possible future in which a person asking "How’s the family?" hears the proud answer, "Couldn’t be better."
Category: Social Science

Key Sociological Thinkers

Author : Rob Stones
ISBN : 9781137199607
Genre : Philosophy
File Size : 63.71 MB
Format : PDF, Kindle
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The second edition of this popular and established text provides a comprehensive guide to 23 of the most influential thinkers in sociology. Written by leading academics in the field, Key Sociological Thinkers 2e provides a clear and contextualized introduction to classical and contemporary theory. Each chapter offers an insightful assessment of a different theorist, exploring their lives, works and legacies. Drawing upon examples from the everyday world, an innovative 'Seeing Things Differently' section in every chapter demonstrates how theoretical ideas can be used to illuminate aspects of social life in new ways. Included in this new edition: • Four new chapters, looking at Theodor Adorno, Michael Mann, Dorothy Smith and Zygmunt Bauman • Chapter updates on recent developments • An important new introduction • Three types of contents page to provide easy navigation of the text • Useful glossary boxes throughout, with their own dedicated contents page, to highlight and explain complex theoretical ideas. Key Sociological Thinkers 2e provides a stimulating overview of the best of sociological thought, from Karl Marx, Emile Durkheim and Georg Simmel to Nancy Chodorow, Michel Foucault and Anthony Giddens. It continues to be an essential text for all students of sociological theory.
Category: Philosophy

Emotional Labor In The 21st Century

Author : Alicia Grandey
ISBN : 9781136232589
Genre : Psychology
File Size : 29.75 MB
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This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.
Category: Psychology

At The Heart Of Work And Family

Author : Anita Ilta Garey
ISBN : 9780813549552
Genre : Business & Economics
File Size : 46.61 MB
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At the Heart of Work and Family presents original research on work and family by scholars who engage and build on the conceptual framework developed by well-known sociologist Arlie Russell Hochschild. These concepts, such as "the second shift," "the economy of gratitude," "emotion work," "feeling rules," "gender strategies," and "the time bind," are basic to sociology and have shaped both popular discussions and academic study. The common thread in these essays covering the gender division of housework, childcare networks, families in the global economy, and children of consumers is the incorporation of emotion, feelings, and meaning into the study of working families. These examinations, like Hochschild's own work, connect micro-level interaction to larger social and economic forces and illustrate the continued relevance of linking economic relations to emotional ones for understanding contemporary work-family life.
Category: Business & Economics

The Unexpected Community

Author : Arlie Russell Hochschild
ISBN : 0520036247
Genre : Social Science
File Size : 87.61 MB
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Category: Social Science

The Commercialization Of Intimate Life

Author : Arlie Russell Hochschild
ISBN : 0520214889
Genre : Social Science
File Size : 79.50 MB
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Looking at a series of intimate moments that affect people, the author of three "New York Times" Notable Books offers fresh essays on how everyday lives are shaped by modern capitalism. 2 charts.
Category: Social Science

The Outsourced Self

Author : Arlie Russell Hochschild
ISBN : 9781429963091
Genre : Social Science
File Size : 79.32 MB
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From the famed author of the bestselling The Second Shift and The Time Bind, a pathbreaking look at the transformation of private life in our for-profit world The family has long been a haven in a heartless world, the one place immune to market forces and economic calculations, where the personal, the private, and the emotional hold sway. Yet as Arlie Russell Hochschild shows in The Outsourced Self, that is no longer the case: everything that was once part of private life—love, friendship, child rearing—is being transformed into packaged expertise to be sold back to confused, harried Americans. Drawing on hundreds of interviews and original research, Hochschild follows the incursions of the market into every stage of intimate life. From dating services that train you to be the CEO of your love life to wedding planners who create a couple's "personal narrative"; from nameologists (who help you name your child) to wantologists (who help you name your goals); from commercial surrogate farms in India to hired mourners who will scatter your loved one's ashes in the ocean of your choice—Hochschild reveals a world in which the most intuitive and emotional of human acts have become work for hire. Sharp and clear-eyed, Hochschild is full of sympathy for overstressed, outsourcing Americans, even as she warns of the market's threat to the personal realm they are striving so hard to preserve.
Category: Social Science

The Second Shift

Author : Arlie Hochschild
ISBN : 9781101575512
Genre : Social Science
File Size : 47.30 MB
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Fifteen years after its first publication, The Second Shift remains just as important and relevant today as it did then. As the majority of women entered the workforce, sociologist and Berkeley professor Arlie Hochschild was one of the first to talk about what really happens in dual-career households. Many people were amazed to find that women still did the majority of childcare and housework even though they also worked outside the home. Now, in this updated edition with a new introduction from the author, we discover how much things have, or have not, changed for women today.
Category: Social Science

Research Agendas In The Sociology Of Emotions

Author : Theodore D. Kemper
ISBN : 0791402703
Genre : Psychology
File Size : 42.43 MB
Format : PDF
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In this book leading sociologists of emotions present their research agendas for work that promises to shape the study of emotions well into the next decade. The essays represent the full range of ideas, issues, and directions in the field. From diverse theoretical positions — symbolic interactionist, social constructionist, feminist, positivist, linguistic, phenomenologist, Marxist, and evolutionist — the authors set forth their current understandings, as well as the directions of future work, with a discussion of the most significant problems in emotions research.
Category: Psychology