The Managed Heart

Author : Arlie Russell Hochschild
ISBN : 9780520951853
Genre : Social Science
File Size : 64.96 MB
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In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.
Category: Social Science

The Commercialization Of Intimate Life

Author : Arlie Russell Hochschild
ISBN : 0520214889
Genre : Social Science
File Size : 51.65 MB
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Looking at a series of intimate moments that affect people, the author of three "New York Times" Notable Books offers fresh essays on how everyday lives are shaped by modern capitalism. 2 charts.
Category: Social Science

Interkultur In Organisationen

Author : Richard Bettmann
ISBN : 9783658143039
Genre : Social Science
File Size : 67.20 MB
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Richard Bettmann zeigt, dass die Tätigkeit in interkulturellen Arbeitsteams nicht zwangsläufig zu interkultureller Kommunikation und damit zur Ausbildung lokaldiskursiv geformter, interkultureller Arbeitspraktiken im engeren Sinne führen muss. Auf methodischer Ebene wird deutlich, dass Identitätsarbeits- und Kommunikationsprozesse sowie ihr Einfluss auf die kommunikative Konstruktion lokaler Welten nur unter Berücksichtigung des jeweiligen Handlungskontextes hinreichend verstanden werden können. Nicht überall dort, wo man sie vermutet, läuft auch tatsächlich ‚interkulturelle‘ Kommunikation ab.
Category: Social Science

Fremd In Ihrem Land

Author : Arlie Russell Hochschild
ISBN : 9783593507668
Genre : Political Science
File Size : 73.73 MB
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In vielen westlichen Ländern sind rechte, nationalistische Bewegungen auf dem Vormarsch. Wie ist es dazu gekommen? Arlie Russell Hochschild reiste ins Herz der amerikanischen Rechten, nach Louisiana, und suchte fünf Jahre lang das Gespräch mit ihren Landsleuten. Sie traf auf frustrierte Menschen, deren "Amerikanischer Traum" geplatzt ist; Menschen, die sich abgehängt fühlen, den Staat hassen und sich der rechtspopulistischen Tea-Party-Bewegung angeschlossen haben. Hochschild zeigt eine beunruhigende Entwicklung auf, die auch in Europa längst begonnen hat. Hochschilds Reportage ist nicht nur eine erhellende Deutung einer gespaltenen Gesellschaft, sondern auch ein bewegendes Stück Literatur. "Jeder, der das moderne Amerika verstehen möchte, sollte dieses faszinierende Buch lesen." Robert Reich "Ein kluges, respektvolles und fesselndes Buch." New York Times Book Review "Eine anrührende, warmherzige und souverän geschriebene, ungemein gut lesbare teilnehmende Beobachtung. ... Wer ihr Buch liest, versteht die Wähler Trumps, weil sie auf Augenhöhe mit ihnen und nicht über sie spricht." FAZ
Category: Political Science

So How S The Family

Author : Arlie Russell Hochschild
ISBN : 9780520272279
Genre : Political Science
File Size : 66.83 MB
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In this new collection of thirteen essays, Arlie Russell Hochschild—author of the groundbreaking exploration of emotional labor, The Managed Heart and The Outsourced Self—focuses squarely on the impact of social forces on the emotional side of intimate life. From the “work” it takes to keep personal life personal, put feeling into work, and empathize with others; to the cultural “blur” between market and home; the effect of a social class gap on family wellbeing; and the movement of care workers around the globe, Hochschild raises deep questions about the modern age. In an eponymous essay, she even points towards a possible future in which a person asking “How’s the family?” hears the proud answer, “Couldn’t be better.”
Category: Political Science

Das Gekaufte Herz

Author : Arlie Russell Hochschild
ISBN : 3593380129
Genre :
File Size : 27.51 MB
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Kontrolle und Regulierung der eigenen Gefühle werden sowohl im Privatleben als auch im modernen Arbeitsleben immer wichtiger. Vor allem im Dienstleistungs- und im sozialen Bereich, wo bevorzugt Frauen arbeiten, sind viele Menschen gezwungen, ihre Gefühle fortwährend zu zensieren. In ihrem zuerst 1983 erschienen Buch zur Kommerzialisierung der Gefühle schildert Hochschild sehr anschaulich, wie das ”Gefühlsmanagement“ die menschliche Psyche beeinflusst und wie dabei Herz und Verstand zusammenwirken. Das Buch ist ein grundlegender Beitrag zu einer soziologischen Theorie der Gefühle und gibt darüber hinaus spannende Einblicke in die privaten und beruflichen ”Gefühlsstrategien“, die eigenen wie die der anderen.
Category:

Last Best Gifts

Author : Kieran Healy
ISBN : 9780226322384
Genre : Social Science
File Size : 88.1 MB
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More than any other altruistic gesture, blood and organ donation exemplifies the true spirit of self-sacrifice. Donors literally give of themselves for no reward so that the life of an individual—often anonymous—may be spared. But as the demand for blood and organs has grown, the value of a system that depends solely on gifts has been called into question, and the possibility has surfaced that donors might be supplemented or replaced by paid suppliers. Last Best Gifts offers a fresh perspective on this ethical dilemma by examining the social organization of blood and organ donation in Europe and the United States. Gifts of blood and organs are not given everywhere in the same way or to the same extent—contrasts that allow Kieran Healy to uncover the pivotal role that institutions play in fashioning the contexts for donations. Procurement organizations, he shows, sustain altruism by providing opportunities to give and by producing public accounts of what giving means. In the end, Healy suggests, successful systems rest on the fairness of the exchange, rather than the purity of a donor’s altruism or the size of a financial incentive.
Category: Social Science

Handbook Of The Sociology Of Emotions

Author : Jan E. Stets
ISBN : 0387739912
Genre : Social Science
File Size : 81.81 MB
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Since the 1970s, the study of emotions moved to the forefront of sociological analysis. This book brings the reader up to date on the theory and research that have proliferated in the analysis of human emotions. The first section of the book addresses the classification, the neurological underpinnings, and the effect of gender on emotions. The second reviews sociological theories of emotion. Section three covers theory and research on specific emotions: love, envy, empathy, anger, grief, etc. The final section shows how the study of emotions adds new insight into other subfields of sociology: the workplace, health, and more.
Category: Social Science

The Human Side Of Leadership Navigating Emotions At Work

Author : Rick Ginsberg
ISBN : 9780313082481
Genre : Business & Economics
File Size : 73.30 MB
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Despite the ubiquitous nature of emotions as part of the human psyche, the emotional side of leadership is largely ignored in formal and informal training of managers, often resulting in miscommunication and contributing to stress in the workplace. Though concepts such as emotional intelligence have entered the mainstream, they are often marginalized in managerial practice. This book argues that without acknowledging the powerful influence of emotions—your own as well as others'—managers are doomed to fail in their interactions with employees, peers, and bosses, and ultimately in their ability to manage and lead effectively. Ginsberg and Davies draw from primary research, including interviews with managers in a variety of settings, to introduce readers to the emotional side of leadership and demonstrate its positive effects on individual and organizational performance. They present practical tools for honing emotional navigation skills and applying them toward decision making, problem solving, communication, feedback, and performance improvement. Any management decision that involves people (in other words, any management decision) has an emotional component. Given the ubiquitous nature of emotions as part of the human psyche, one would expect leaders and managers to be well-trained and equipped to deal with emotions in the workplace. On the contrary, the emotional side of being a leader is largely ignored in formal and informal training programs, often resulting in miscommunication between managers and their employees, and contributing to workplace stress. Though concepts such as emotional intelligence have entered the mainstream, systematic development of skills in managing emotions in the workplace have yet to emerge, and are often relegated to the touchy-feely end of the spectrum. This book argues that without acknowledging the powerful influence of emotions—their own as well as others'—managers are doomed to fail in their interactions with employees, peers, and bosses, and ultimately in their ability to manage and lead effectively. Ginsberg and Davies draw from primary research, including interviews with managers in a variety of settings, to introduce readers to the emotional side of leadership and demonstrate its positive effects on individual and organizational performance. They present practical tools for honing emotional navigation skills and applying them toward decision making, problem solving, communication, feedback, and performance improvement.
Category: Business & Economics

Im Restaurant

Author : Christoph Ribbat
ISBN : 9783518744994
Genre : Political Science
File Size : 63.26 MB
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Im Restaurant wird nie nur gegessen. Seit im Paris des 18. Jahrhunderts die ersten »restaurierenden« Etablissements eröffneten, geht es im Lokal immer auch ums Sehen und Gesehen-Werden, um das Zeigen von Stil und Distinktion – und um das Gefühl, bei Fremden und doch zu Hause zu sein. Die ungeduldigen Gäste halten das Personal mit ihren Extrawünschen auf Trab. Doch es sind die Kellnerinnen, Ober und Köche, die das Geschehen insgeheim kontrollieren und den Herrschaften bisweilen buchstäblich in die Suppe spucken. In der Küche, an der Theke, bei Tisch kollidieren Genuss und Schwerstarbeit, Eleganz und Ausbeutung, kulturelle Diversität und Rassismus. Ob edel oder schmuddelig: Restaurants sind ein Spiegel der Gesellschaft. Christoph Ribbat montiert die packenden gastronomischen Erfahrungen von Küchenarbeitern und Kochgenies, Kellnerinnen und Philosophen, Feinschmeckern und Soziologinnen. Er blickt hinter die Kulissen und spannt dabei den Bogen von den ersten Pariser Gourmettempeln über den Aufstieg des Fast Food bis zu den innovativsten Köchen unserer Zeit. Doch er präsentiert nicht nur eine kosmopolitische Geschichte des Restaurants, sondern auch ein temporeiches Erzählexperiment zwischen Kulturwissenschaft und Doku-Roman.
Category: Political Science