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The Trade Technician S Soft Skills Manual

Author : Steve Coscia
ISBN : 9781133387398
Genre : Technology & Engineering
File Size : 21.81 MB
Format : PDF, Docs
Download : 192
Read : 598

Learning to express yourself in a positive and professional way can be an art-form. THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL, teaches these important soft skills with line drawings, photographs, and anecdotes from real case studies. This approach makes the subject area approachable while engaging your students. The anecdotes are followed by explanations of proven service behaviors, along with proven standards, practice tips, forms, documents and checklists complete the text to teach technicians the fine art of customer service. Based on more than 30 years of studies and field research, this text teaches the skills needed for a trade technician to advance in their careers and differentiate themselves from others in their field. THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL is written by Steve Cosica, a motivational speaker who managed a technical support team for more than 20 years and has used these techniques and practices to advance his own career as an industry expert. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Category: Technology & Engineering

Effective Interpersonal And Team Communication Skills For Engineers

Author : Clifford Whitcomb
ISBN : 9781118514207
Genre : Technology & Engineering
File Size : 88.54 MB
Format : PDF, Docs
Download : 318
Read : 854

Presents key principles of communication that support clear exchanges in a technical context and help engineers learn effective communication skills Effective communication is a necessity for engineers. Even minor on-the-job misunderstandings can cost time, money, or worse. Yet even though recent studies show that improved communication makes for better engineers, the ability to speak clearly and listen carefully have historically been considered "soft skills" and are not typically or explicitly addressed in engineering programs. Working from basic units called microskills, Effective Interpersonal and Team Communication Skills for Engineers shows readers, one step at a time, how to engage, listen, manage conflict, and influence others with highly constructive, repeatable communication exchanges. This career-enhancing handbook: Presents communication skills for both technical issues and social situations in an engineering context Breaks skills down to elemental usage forms as microskills Includes plenty of practice exercises, case studies, and self-assessment tools Helps develop higher-level skills for more complex situations, such as dealing with confrontation and conflict negotiation Features a direct, user-friendly, practice-oriented format Effective Interpersonal and Team Communication Skills for Engineers is a must-have guide for professionals and an important supplement for engineering programs at all levels.
Category: Technology & Engineering

Soft Skills For Managers

Author : Dr. T. Kalyana Chakravarthi
ISBN : 8177225685
Genre :
File Size : 83.16 MB
Format : PDF, Docs
Download : 760
Read : 406

Special Features: · It s a comprehensive 5-IN-ONE book.· It contains 12 important skills as chapters with suggested practice training methods.· Every chapter has a Caselet with discussion questions to brainstorm.· Most of the chapters have a questionnaire used as a testing tool to assess and understand oneself better. · Every chapter has a number of tried and tested activities.· Detailed methodology is given for each of the activities so that a trainer or instructor could handle effectively.· At the end of each chapter, there is a debrief which explains the kind of feedback to be given to the trainees.· Ready-made checklist to follow and modify as per the situation and requirement of the trainer.· Substantial amount of theory is given to make it simpler to understand. About The Book: This book makes you aware of the various Soft Skills and Behavioural Skills needed for the students of professional courses like MBA, MCA, BE, B.Tech, MBBS; job aspirants of MNCs, IT/ITES industry, Tourism, Banking, Insurance and Real Estate etc., to mention a few; focuses on skills that are expected by the employers and also on a number of activities related to Soft Skills that are required (acquired in a hard way) by the Corporate World.

Soft Skills For Strong Leaders

Author : Helen Isacke
ISBN : 1909878820
Genre : Self-Help
File Size : 35.55 MB
Format : PDF, Kindle
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Read : 984

"A must-read for anyone aspiring to be a true leader in the workplace. The thought-provoking ideas about an honest and transparent management style in 'Soft Skills for Strong Leaders' reminds us that successful management and leadership is just as much about 'who you are' as 'what you know'..." Mike Clare, Founder of Dreams "I wish this book had been out when I moved up into my first management and leadership roles. It's like a fast track to all things you usually find out and realise later in your career." Liz Arkell, Employee Engagement Consultant 'Soft Skills for Strong Leaders' gets straight to the point and works well as an ongoing reference which enables you to dip in and out of the book to gain advice when the need arises." David Yeabsley, Leadership Trainer, The People Animators Your first management role can be a lonely and daunting place. When you are good at what you do, the natural reward is promotion, and so having once been part of the team, you are now in charge of it. A new skill-set is required to manage and lead. You now need the ability to influence and engage others, and to deliver results through them. It is the lack of these soft skills, and the lack of emotional intelligence that can de-rail the most technically knowledgeable leader. The good news is that you can learn these skills, through raising your self-awareness, and being more aware of those around you. This book takes you on a personal journey of discovery, as you prepare for leadership, embark on your first 100 days, and learn strategies to tackle the day-to-day challenges of leadership.
Category: Self-Help

Personality Development And Soft Skills

Author : Barun Mitra
ISBN : 019806621X
Genre : Business & Economics
File Size : 56.24 MB
Format : PDF, Kindle
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Read : 201

This book aims to provide crucial insights into various facets of developing one's personality, as well as to improve written, verbal, and non-verbal communication skills. Special attention has been paid to the specific needs of a job aspirant, such as writing of effective CVs, participation in group discussions, tackling job interviews, and to hone one's public speaking and speed-reading skills.
Category: Business & Economics

Soft Skills

Author : K Alex
ISBN : 9788121931922
Genre : Psychology
File Size : 27.2 MB
Format : PDF, ePub, Docs
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Read : 999

This book Soft Skills is like a companion, guiding the students, young men and women, at every step in the job market and corporate personnel.Soft Skills have become absolutely essential, both for the growth and success of an individual as well as the organization.
Category: Psychology

Presentation Skills For Technical Professionals

Author : Naomi Karten
ISBN : 1849280738
Genre : Business & Economics
File Size : 47.88 MB
Format : PDF, Docs
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Read : 1295

Your technical skills and professional expertise are evidence of your ability to accomplish difficult tasks. Strong presentation skills can help you further advance your career. The ability to present articulately to customers, management, peers and others can significantly enhance your credibility, clout, and professional status. Delivering presentations at work or professional events is an unbeatable way to gain a reputation as a valued employee and an expert in your field. If you have ever tried to get out of giving a presentation because of nerves, or if you feel there is room for improvement in your presentation techniques, then Presentation Skills for Technical Professionals is for you. This book gives you invaluable tips on how to make your presentation clear and accessible, how to interact with your audience and how to retain their interest while keeping your anxiety under control. Naomi Karten has used her vast experience - both positive and negative - on the front lines of public speaking to provide key advice (and many chuckles!) in this engrossing read for the technical professional.
Category: Business & Economics

Soft Skills For The Effective Lawyer

Author : Randall Kiser
ISBN : 9781108416443
Genre : Law
File Size : 61.76 MB
Format : PDF, Docs
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Read : 807

This book presents a multi-disciplinary, practice-based introduction to the major soft skills for lawyers: self-awareness, self-development, social proficiency, wisdom, leadership, and professionalism.
Category: Law