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Relationship Marketing

Author : S. Shajahan
ISBN : 0070583374
Genre : Relationship marketing
File Size : 70.20 MB
Format : PDF
Download : 736
Read : 1328

Category: Relationship marketing

Relationship Marketing

Author : Mark Godson
ISBN : PSU:000066147220
Genre : Business & Economics
File Size : 89.44 MB
Format : PDF, Kindle
Download : 185
Read : 1286

Relationship Marketing provides a detailed and comprehensive look at relationships and how these impact on an organisation. Different types of relationships are considered in addition to the methods that may be employed to maximise the benefits of forming such relationships.
Category: Business & Economics

Relationship Marketing

Author : John Egan
ISBN : 1405823569
Genre :
File Size : 44.89 MB
Format : PDF
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This value pack consists of Bruhn: Relationship Marketing ISBN 0273676016 and Egan: Relationship Marketing ISBN 0273686232. Relationship Marketing: Management of Customer Relationships examines the current debates within relationship marketing to develop a theoretical and conceptual underpinning to the topic. Developing relationship marketing as a management methodology, the text examines the discussions at the forefront of relationship marketing including the first English translation of the German research in this area. Relationship Marketing: Exploring Relational Strategies in Marketing, 2e comprehensively examines relationships in marketing and how these influence modern marketing strategy and practice. Based principally on the concepts and theories surrounding relationship marketing, John Egan critically reviews and analyses what has been described as 'marketing's new paradigm'. A complete package of supplements is available to assist students and instructors in using this book. Visit to find an Instructor's Manual, Power Point Slides, and links to other useful sites.

Handbook On Business To Business Marketing

Author : Gary L. Lilien
ISBN : 9781781002445
Genre : Business & Economics
File Size : 83.14 MB
Format : PDF, ePub, Docs
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This insightful Handbook provides a comprehensive state-of-the-art review of business-to-business marketing. It supplies an overview and pioneers new ideas relating to the activity of building mutually value-generating relationships between organizations Ð from businesses to government agencies to not-for-profit organizations Ð and the many individuals within them. Comprising 38 chapters written by internationally renowned scholars, this Handbook presents perspectives of a variety of issue areas from both an academic and a managerial perspective (state of theory and state of practice). The material in this compendium includes theoretical and practical perspectives in business-to-business marketing, marketing mix and strategy, interfirm relationships, personal selling and sales management, technology marketing, and methodological issues central to business-to-business markets. Published in conjunction with Penn StateÕs Institute for the Study of Business Markets, this extensive volume will expand research and teaching in business-to-business marketing in academia and will improve the practice of business-to-business marketing for firms in the industry. This path-breaking Handbook is targeted primarily at marketing academics and graduate students who want a complete overview of the academic state of the business-to-business marketing domain. It will also prove an invaluable resource for forward-thinking business-to-business practitioners who want to be aware of the current state of knowledge in their domains.
Category: Business & Economics

Relationship Marketing

Author : Mario Rese
ISBN : 9783642556548
Genre : Business & Economics
File Size : 85.46 MB
Format : PDF, Kindle
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Das Management enger Geschäftsbeziehungen zwischen Unternehmen oder Unternehmen und Konsumenten wird oft als Erfolgsfaktor propagiert. Als eigenständiges Forschungsgebiet hierzu hat sich das Relationship Marketing in den letzten Jahren fest etabliert. In dem vorliegenden Buch wird ein Fazit der bisherigen Diskussion gezogen und werden denkbare Weiterentwicklungen aufgezeigt. Das Buch analysiert Ursachen und Erfolgswirkungen des Relationship Marketing und ordnet diese Managementfunktion in den Kontext anderer betriebswirtschaftlicher Disziplinen und Funktionen ein. Darüber hinaus werden exemplarisch branchenspezifische Besonderheiten herausgestellt.
Category: Business & Economics

Internet Marketing

Author : Jagdish N. Sheth
ISBN : CORNELL:31924089443356
Genre : Business & Economics
File Size : 90.41 MB
Format : PDF
Download : 239
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This text examines the role of technology in the business world. Selections examine the radical role of electronic marketing, electronic commerce, and other information technology subjects that affect and change the role of marketing on a daily basis in the 21st century business place. Concepts and strategies of the "information age" are applied to specific business problems. Specific topics include information on how to align information technology with business strategy; marketing and data mining; developing products on-line; Internet pricing strategies; fixed pricing and e-commerce; advertising on the web; electronic ethics; on-line privacy; and rules for this new marketing practice.
Category: Business & Economics


Author : Bernd Stauss
ISBN : 9783446436633
Genre : Business & Economics
File Size : 25.35 MB
Format : PDF, Docs
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Kundenzufriedenheit ist für die meisten Unternehmen ein erstrangiges Ziel. Doch unzufriedene Kunden werden nur selten als profitable Zielgruppe wahrgenommen. Nur wenige Unternehmen ermutigen ihre Kunden, sich mit einer Beschwerde zu melden. Damit lassen sie große ökonomische Potenziale ungenutzt. Denn Beschwerdemanagement ist der zentrale Ansatz, um Kundenbindung zu sichern und Kundenverluste zu minimieren. Darüber hinaus bietet es erhebliche Möglichkeiten für Verbesserungen von Qualität und Effizienz. Hier setzt dieses Standardwerk in der völlig überarbeiteten Neuauflage an: Es zeigt, wie Unternehmen durch ein aktives Beschwerdemanagement ihre Kunden zufrieden stellen und zugleich die eigenen wirtschaftlichen Ziele erreichen können.
Category: Business & Economics

A Dictionary Of Marketing

Author : Charles Doyle
ISBN : 9780199590230
Genre : Business & Economics
File Size : 44.82 MB
Format : PDF, ePub, Docs
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Provides over 2,600 entries on topics spanning terms for traditional marketing techniques (from strategy, positioning, segmentation, and branding, to all aspects of marketing planning, research, and analysis), as well as leading marketing theories and concepts. Covers both classic and modern marketing techniques. Reflects modern changes in marketing practice, including the use of digital media and multimedia, the impact of the world wide web on advertising, and the increased influence of social media, search engine optimization, and global marketing. Includes a time line of the development of marketing as a discipline and the key events that impacted the development. Looks at iconic brands of the 20th and 21st centuries, including advertising and brand case studies with a strong international focus.
Category: Business & Economics

Principles Practice Of Marketing

Author : Jim Blythe
ISBN : 1844801209
Genre : Industrial marketing
File Size : 57.25 MB
Format : PDF, ePub, Docs
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The intention of this book is to explain the received wisdom about marketing, and provide the counter-arguments which moderate the debate. It examines what marketing does, and seeks to strike a balance between academic thinking and practical experience. It is meant for students new to marketing and to business.
Category: Industrial marketing

Sales And Distribution Management

Author : S.L. Gupta
ISBN : 8174464166
Genre :
File Size : 34.29 MB
Format : PDF, Docs
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Most standard books on marketing area have been written by American authors. Though there are a number of books on Sales and Distribution Management by Indian authors as well, these books do not present the Indian conditions in the right perspective. Indian students studying management require books which deal with the changing profile of Indian buyers and helps them understand their perceptions and motivations as also the factors that influence the decisions made by Indian consumers.The book offers a practical approach to Sales and Distribution Management and gives a comprehensive, easy-to-read and enjoyable treatment to the subject matter for students of Sales and Distribution Management. It includes more than 500 live examples and 30 Case Studies from Indian marketing environment and provides sufficient food for thought to students to develop themselves as Result oriented marketers of the future.