NETWORK THEORIZING KNOWLEDGE WORK IN TELECOMMUNICATIONS

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Network

Author : Clay Spinuzzi
ISBN : 1107564867
Genre : Psychology
File Size : 48.44 MB
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How does a telecommunications company function when its right hand often doesn't know what its left hand is doing? How do rapidly expanding, interdisciplinary organizations hold together and perform their knowledge work? In this book, Clay Spinuzzi draws on two warring theories of work activity - activity theory and actor-network theory - to examine the networks of activity that make a telecommunications company work and thrive. In doing so, Spinuzzi calls a truce between the two theories, bringing them to the negotiating table to parley about work. Specifically, about net work: the coordinative work that connects, coordinates, and stabilizes polycontextual work activities. To develop this uneasy dialogue, Spinuzzi examines the texts, trades, and technologies at play at Telecorp, both historically and empirically. Drawing on both theories, Spinuzzi provides new insights into how net work actually works and how our theories and research methods can be extended to better understand it.
Category: Psychology

Professional Communication And Network Interaction

Author : Heidi A. McKee
ISBN : 9781351770767
Genre : Language Arts & Disciplines
File Size : 68.69 MB
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Digital technologies and social media have changed the processes, products, and interactions of professional communication, reshaping how, when, with whom, and where business professionals communicate. This book examines these changes by asking: How does rhetorical theory need to adapt and develop to address the changing practices of professional communication? Drawing from classical and contemporary rhetorical theory and from in-depth interviews with business professionals, the authors present a case-based approach for exploring the changing landscape of professional communication. The book develops a rhetorical theory based on networked interaction and rhetorical ethics: seeing professional communication as involving new kinds of networked interactions that require an integrated view of rhetoric and ethics. The book applies this frame to a variety of communication cases involving, for example, employee missteps on social media, corporate-consumer interactions, and the developing use of artificial intelligence agents (AI bots) to handle online communication.
Category: Language Arts & Disciplines

Computer Games And Technical Communication

Author : Jennifer deWinter
ISBN : 9781317162612
Genre : Language Arts & Disciplines
File Size : 62.75 MB
Format : PDF
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Taking as its point of departure the fundamental observation that games are both technical and symbolic, this collection investigates the multiple intersections between the study of computer games and the discipline of technical and professional writing. Divided into five parts, Computer Games and Technical Communication engages with questions related to workplace communities and gamic simulations; industry documentation; manuals, gameplay, and ethics; training, testing, and number crunching; and the work of games and gamifying work. In that computer games rely on a complex combination of written, verbal, visual, algorithmic, audio, and kinesthetic means to convey information, technical and professional writing scholars are uniquely poised to investigate the intersection between the technical and symbolic aspects of the computer game complex. The contributors to this volume bring to bear the analytic tools of the field to interpret the roles of communication, production, and consumption in this increasingly ubiquitous technical and symbolic medium.
Category: Language Arts & Disciplines

Rhetoric And The Digital Humanities

Author : Jim Ridolfo
ISBN : 9780226176697
Genre : Language Arts & Disciplines
File Size : 70.94 MB
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Within the digital humanities, rhetoric has emerged as a nexus of incredible innovation, and "Rhetoric and the Digital Humanities" provides extensive and much-needed guidance on how the theories and methodologies of rhetorical studies can be marshaled in highly successful ways to enhance all work in digital humanities. In addition to an insightful introduction from the editors, the book offers essays from leading scholars in a variety of disciplines, organized into three tightly focused sections. The first consists of seven chapters that define field connections between rhetoric and the digital humanities. The second section offers six chapters focused on research methodology. And the third presents ten chapters offering forward-looking recommendations on pathways for exploring interdisciplinary trajectories between rhetorical studies and the digital humanities. This timely edited collection will do much to promote and strengthen interdisciplinary collaborations in the digital humanities.
Category: Language Arts & Disciplines

Knowledge Workers In The Information Society

Author : Catherine McKercher
ISBN : 0739117815
Genre : Business & Economics
File Size : 50.17 MB
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Knowledge Workers in the Information Society addresses the changing nature of work, workers, and their organizations in the media, information, and knowledge industries. These knowledge workers include journalists, broadcasters, librarians, filmmakers and animators, government workers, and employees in the telecommunications and high tech sectors. Technological change has become relentless. Corporate concentration has created new pressures to rationalize work and eliminate stages in the labor process. Globalization and advances in telecommunications have made real the prospect that knowledge work will follow manufacturing labor to parts of the world with low wages, poor working conditions, and little unionization. McKercher and Mosco bring together scholars from numerous disciplines to examine knowledge workers from a genuinely global perspective.
Category: Business & Economics

All Edge

Author : Clay Spinuzzi
ISBN : 9780226236964
Genre : Business & Economics
File Size : 82.54 MB
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Work is changing. Speed and flexibility are more in demand than ever before thanks to an accelerating knowledge economy and sophisticated communication networks. These changes have forced a mass rethinking of the way we coordinate, collaborate, and communicate. Instead of projects coming to established teams, teams are increasingly converging around projects. Spinuzzi offers for the first time a comprehensive framework for understanding how these new groups function and thrive. His rigorous analysis tackles both the pros and cons of this evolving workflow and is based in case studies of real all-edge adhocracies at work. His provocative results will challenge our long-held assumptions about how we should be doing work.
Category: Business & Economics

Topsight

Author : Clay Spinuzzi
ISBN : 1481960067
Genre : Business & Economics
File Size : 64.59 MB
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Topsight—the overall understanding of the big picture—is hard to achieve in organizations. There's too much going on, too many moving pieces. But without topsight, we have a hard time figuring out how information circulates, where it gets stuck, and how we can get it unstuck. Topsight is hard to get—but you can get it. I know: I've been achieving topsight into various organizations for the last 15 years. Along the way, I've developed an approach in which I gather clues, confirm details, model social interactions, and use all of these to systematically achieve topsight. Read this book and you'll learn how to design a field study at your organization convince your organization and individuals to take part in the field study conduct the field study, collecting solid data navigate the data you collect analyze the data using several different models that can provide insights into systemic issues that haven't yet been understood within the organization write a solid recommendation report that presents your findings and recommends ways to solve those systemic issues
Category: Business & Economics

Digital Wars

Author : Charles Arthur
ISBN : 9780749472047
Genre : Business & Economics
File Size : 55.1 MB
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The first time that Apple, Google and Microsoft found themselves sharing the same digital space was 1998. They were radically different companies and they would subsequently fight a series of pitched battles for control of different parts of the digital landscape. They could not know of the battles to come. But they would be world-changing. This new edition of Digital Wars looks at each of these battles in turn. Accessible and comprehensive, it analyses the very different cultures of the three companies and assesses exactly who are the victors on each front. Thoroughly updated to include information on the latest developments and rising competitors Samsung, it also include a completely new chapter on how China moved from being the assembly plant for music players and smartphones, to becoming the world's biggest smartphone business.
Category: Business & Economics

Global Production Networks

Author : Neil M. Coe
ISBN : 9780198703907
Genre : Globalization
File Size : 71.62 MB
Format : PDF
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This volume ultimately aims to develop a theory of global production networks that explains economic development in the interconnected global economy. It provides robust answers to a fundamental question: how is development in different economies driven by their participation in value activities organised through global production networks? These answers can also offer new theoretical insights into why the organisation and coordination of global production networks varies significantly between different industries, sectors, and economies, and why those variations matter for economic development.
Category: Globalization