MANAGING CRISES BEFORE THEY HAPPEN

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Managing Crises Before They Happen

Author : Ian I. Mitroff
ISBN : 0814473288
Genre : Business & Economics
File Size : 26.27 MB
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According to Mitroff, one of the world's leading experts on crisis management, the rise in the crisis rate is due to an ingrained "it-can't happen-to-us" mentality--which, in turn, leads to a total lack of preparedness for crises.
Category: Business & Economics

Managing Crises

Author : Uriel Rosenthal
ISBN : 9780398083045
Genre : Crisis management
File Size : 56.85 MB
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In this book, the editors, with 25 notable contributors, expand the knowledge of crisis management, focusing on case studies of high-profile events that have occurred in recent history. Part One of the text aims at theoretical development through empirical case studies and also postulates a crisis typology and charts specific theoretical and administrative challenges. The 'case bank,' which comprises the bulk of the book, is presented in four additional sections. The first deals with the development of crises and compares the infamous Watts riots with the 1992 L.A. riots. It also analyzes the fragmented and complex international environment that allowed the 'safe area' in Bosnia to be overrun by Bosnian Serbs in 1995. The final chapter chronicles the incredible human costs of mismanaged crisis in the Rwanda massacres in 1994. The second section explores the many decisional dilemmas that confront crisis managers. Cases include the fire at the Piper Alpha oil rig; the 1999 Turkish earthquakes; the Eindhoven, Holland plane crash; and crisis management of the Mad Cow epidemic disease in the U.K. The third section explores the long-term dimensions of crises and crisis management and particularly the development of national traumas such as the assassination of Sweden's Prime Minister Olaf Palme in 1986, the 1992 Amsterdam air crash, and the TWA flight 800 disaster in 1996. The final section shifts focus to future scenarios such as speculative information technology disasters, potentially devastating viral epidemics, deteriorating environmental and societal conditions in Russia, the southwest U.S. coming water shortage, and the outlook for Japan, one of the worldÂ’s most disaster-prone countries. Summarizing the research findings of the past decade, the authors describe patterns in the paths toward crises, the dilemmas and coping mechanisms that emerge during the thick of crisis, and, very importantly, the pathways that lead away from crisis.
Category: Crisis management

Managing Crisis

Author : Warner, David
ISBN : 9780335228317
Genre : Education
File Size : 56.46 MB
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* Why do crises arise in Further and Higher Education institutions? * How can these crises be overcome? * What lessons can be learnt? There have been several high profile crises in higher education during the last two decades. Managing Crisis draws together a number of senior academic managers to prepare, probably for the first time ever, a series of detailed institutional case-studies. These case-studies identify the nature of the crisis, describe the action taken to resolve it, and consider the lasting consequences. An important chapter gives the informed perspectives of the funding council on higher education crises, and in the final chapter the inimitable Peter Scott draws a series of significant conclusions. Managing Crisis is the first book to examine crises in higher education in detail and to identify key points on how to overcome or avoid them. Required reading for managers working within UK Higher Education Policy.
Category: Education

Risk And Crisis Management In The Public Sector

Author : Lynn T. Drennan
ISBN : 9781136714146
Genre : Business & Economics
File Size : 74.29 MB
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A particular feature of modern, post-industrial societies is their growing awareness of risk and crisis management. This book’s main theme is therefore the context, concepts and practice of risk and crisis management in the public sector in Western, notably European, and Asia Pacific countries. Relating to extraordinary phenomena, the term ‘risk and crisis management’, covers such events and incidents as: natural catastrophes (earthquakes, hurricanes and floods) terrorist attacks (Bali, New York, Madrid) corporate failures (HIH, Enron, WorldCom) threats to human and animal welfare (SARS, Foot and Mouth, BSE) critical incidents (bushfires, rail crashes, aviation accidents, mass shootings) environmental degradation (rain forests, ozone layer, oil spills) policy failures (UK Poll Tax, Aboriginal and Torres Straight Islander Commission, public-private partnerships). The public sector, at both national and sub-national levels, plays a crucial role not only in the management of such extraordinary events as these, but also in anticipating and preparing for the ‘unthinkable’. This book links theory and practice, to equip public managers and those studying public management with the necessary knowledge and skills to manage risk, and deal effectively with crises.
Category: Business & Economics

Everybody S Business Reclaiming True Management Skills In Business Higher Education

Author : I. Mitroff
ISBN : 9781137412058
Genre : Education
File Size : 53.53 MB
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Everybody's Business is a succinct analysis of the factors that led to the founding of American business schools and why they are the way they are. Mitroff, Alpaslan, and O'Connor consider why current business schools do not give students the knowledge and the tools they need to deal with today's complex, messy problems and systems.
Category: Education

The Handbook Of Crisis Communication

Author : W. Timothy Coombs
ISBN : 9781444356519
Genre : Language Arts & Disciplines
File Size : 81.57 MB
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Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication
Category: Language Arts & Disciplines

Fables And The Art Of Leadership

Author : Ian I. Mitroff
ISBN : 9781137003096
Genre : Business & Economics
File Size : 71.59 MB
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Fred Rogers is one of the great icons of American culture and the values and philosophy for which he is famous have stood the test of time. Fables and the Art of Leadership brings those same values and philosophy to the workplace, where they're now needed more than ever. This unique and timely work is for everyone who aspires to become and be a better leader. Mister Rogers didn't expound abstract principles to help children face up to the problems they faced; instead, he created and told countless fables and stories. Ian and Donna Mitroff's book uses those fables to help managers master the most difficult challenges they face: achieving significant change; fostering creativity; curbing rudeness; promoting leadership, managing crises, and many more. It is their new interpretations for the workplace that will make Fables and the Art of Leadership a classic in business studies.
Category: Business & Economics

The Futurist

Author :
ISBN : UOM:39015068949661
Genre : Business forecasting
File Size : 61.89 MB
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Category: Business forecasting

Why Some Companies Emerge Stronger And Better From A Crisis

Author : Ian I. MITROFF
ISBN : 9780814416303
Genre : Business & Economics
File Size : 68.99 MB
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Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business continuity planning and true crisis management. Do your company and employees have the necessary ""IQ"" not only to withstand a crisis but also to come through it with strength and confidence? Ian Mitroff, recognized around the world as an authority in crisis management, has created a plan that goes well beyond "disaster preparedness" to help your company get accustomed to working in the face of some unsettling facts: * In an age of terror, cyberattacks, large-scale corporate fraud and more, crisis is no longer a question of if, but of when. * Your company, no matter its size, industry, or location, is not immune from this reality. * Your contingency planning will only be as effective as the human beings charged with putting it into action. Mitroff outlines seven distinct competencies your organization needs to handle crises effectively: * Right Heart (emotional IQ): By accepting crisis as an inevitability, you can process much of the shock and grief beforehand, and avoid making the effects of the crisis even worse through an unconstructive response. * Right Thinking (creative IQ): ""Crises don’t give a damn for the ways in which we have organized the world,"" so out-of-the-box thinking is essential. * Right Social and Political IQ: Understand that your business is subject not only to the particular pitfalls of its industry, but also to the universal and complex challenges that threaten all companies. * Right Integration (integrative IQ): Realize that crises are perceived differently by different stakeholders, and are never simple ""exercises"" that can be ""solved."" Identify and reconcile these perceptions now so that the path is clear when the crisis strikes. * Right Technical IQ: ""Think like a controlled paranoid"" to uncover ways in which malicious forces could cause a crisis in your company. Question every assumption about what is ""normal,"" ""impossible,"" or ""absurd."" * Right Aesthetic IQ: Reconsider the classic design of the corporation, which is meant to address problems as they arise, and move toward one in which crisis management is an overarching discipline on a par with, for example, finance. * Spiritual IQ: Reject the notion that people’s physical, mental, and spiritual beings are completely separate; recognize that crises cause us to question the very meaning of our lives and what we do, and establish ahead of time why our work is, and must remain, important to us on many different levels. Although crisis management has taken on new urgency in recent turbulent times, the need for careful planning did not originate on September 11, 2001. Mitroff’s examples, drawn from interviews conducted both after the 2001 attacks and during his 25-year career as an expert in crisis management, demonstrate the need for action -- and offer a blueprint for taking it.
Category: Business & Economics