COMMUNICATING ACROSS CULTURES J B CCL CENTER FOR CREATIVE LEADERSHIP

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Communicating Across Cultures

Author : Don W. Prince
ISBN : 1882197593
Genre : Business & Economics
File Size : 26.49 MB
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This guidebook examines cultural differences in communication. It discusses strategies that managers can employ to become aware of cultural differences, to recognize when cultural differences pose a leadership challenge, and to adapt their communication style to enhance effectiveness. The booklet recommends that managers examine their own cultural conditioning, review their experiences with other cultures, watch for discomfort that can signal cultural differences, and recognize and modify their communication approach. The booklet provides short anecdotes to help managers anticipate and adapt to cultural differences, listen and watch for cultural differences, be aware of nonverbal communication, and notice that unexpected behavior can signal cultural differences. It cautions managers to be sensitive to the use of idioms and slang when speaking to someone who has learned their language in a formal setting and encourages managers to pay attention to the way that they talk and write. Some suggestions for clear, cross-cultural communication include the use of stories and analogies that are universally understood, the use of the simplest and most common words, and the adoption of inclusive language. Other tips for cross-cultural communication include taking care to pronounce names correctly, using humor appropriately, communicating respect for other cultures, and working to understand other cultures. (RJM)
Category: Business & Economics

Communicating Across Cultures

Author : Center for Creative Leadership (CCL)
ISBN : 9781118155110
Genre : Business & Economics
File Size : 27.48 MB
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If you are a manager anywhere in the world, you are almost certainly dealing with people of nationalities and cultures different from your own. In multinational business environments, communicating effectively with people who have languages, customs, and expectations different from yours is a necessary skill. If you are a manager anywhere in the world, you are almost certainly facing this kind of multicultural situation. This guidebook explains how to become aware of cultural differences, how to recognize when cultural differences pose a leadership challenge, and how to adapt your communication style to enhance your effectiveness as a manager.
Category: Business & Economics

Developing Cultural Adaptability

Author : Center for Creative Leadership (CCL)
ISBN : 9781118155240
Genre : Business & Economics
File Size : 79.69 MB
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Thinking about cultural differences around the world isn’t just an intellectual exercise for managers working in an increasingly global environment. Being able to communicate effectively across cultural differences, understanding how to negotiate complex social situations, and being familiar with the customs and norms of many cultures are important skills in organizations today. Perhaps even more important than possessing those essential pieces of cultural knowledge is the skill of cultural adaptability—the willingness and ability to recognize, understand, and work effectively across cultural differences. Proficiency in cultural adaptability helps contemporary managers to build the relationships needed to achieve results in today’s global organizations, especially when those relationships are forged across borders and cultures. It enables them to interact effectively with people different from themselves, whether these people work on the next floor or on the other side of the world.
Category: Business & Economics

The Oxford Handbook Of Counseling Psychology

Author : Elizabeth M. Altmaier
ISBN : 9780195342314
Genre : Medical
File Size : 38.81 MB
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Recognized experts in theory, research, and practice review and analyze historical achievements in research and practice from counseling psychology as well as outline exciting agendas for the near-future for the newest domains of proficiencies and expertise.
Category: Medical

Active Listening Improve Your Ability To Listen And Lead German

Author : Michael H. Hoppe
ISBN : 9781604918588
Genre : Business & Economics
File Size : 33.68 MB
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Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is a critical component of the tasks facing today's leaders.
Category: Business & Economics

Managing Conflict With Your Boss

Author : Center for Creative Leadership (CCL)
ISBN : 9781118155189
Genre : Business & Economics
File Size : 62.51 MB
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As individuals, we can be creative and ambitious in our personal lives and in our professional lives. But individual efforts can’t always match the energy and productivity of a group. Cultures, societies, clubs, schools, and militaries arose out of our need to band together for mutual support. Organizations were created to deal more effectively with the environment—both the natural world and the world of work. But there is a trade-off when we move from individual contributions to group efforts: the relationships necessary for working together can spawn conflict. In organizations, tensions between individuals need to be defused, or focused in order to find productive solutions to problems. This is especially critical when conflict arises between people at different levels in the organization, such as when you are having a conflict with your boss. These tensions aren’t easy to handle. Conflict can generate discomfort, anger, and ineffective behavior. Feelings such as fear and resentment can rise to the surface. Organizational issues such as unclear lines of authority, power, politics, and ineffective support systems also come into play. Although these internal and external factors create a rich and complicated landscape for conflict to flourish, a conflict with your boss doesn’t necessarily spell the end of your career with an organization. There are steps you can take to gain perspective on conflict and to manage the conflict so that it focuses your energy and your boss’s energy on the needs of the organization, moving both of you toward a more productive working relationship.
Category: Business & Economics

Active Listening

Author : Michael H. Hoppe
ISBN : 9781882197941
Genre : Business & Economics
File Size : 88.56 MB
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"Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today's leaders"--Resource description page.
Category: Business & Economics

Leading In Black And White

Author : Ancella B. Livers
ISBN : 0787957240
Genre : Business & Economics
File Size : 63.35 MB
Format : PDF, Kindle
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Based on more than a thousand in-depth interviews with black executives as well as on the authors' own extensive experience in training leaders-- and as leaders themselves-- "Leading in Black and White" reveals the everyday reality for African American executives in the predominantly white world of American business, education, and government. Ancella Livers and Keith Caver-- from the highly acclaimed Center for Creative Leadership-- give a clear picture to all executives of the challenges black leaders face and offer solid recommendations to both white and black managers on how to work together more effectively.
Category: Business & Economics

Building Character

Author : Gene Klann
ISBN : 0787988669
Genre : Business & Economics
File Size : 35.56 MB
Format : PDF
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Building Character is written for leaders who understand their responsibility to develop authentic leaders within their organizations. Without presenting an overarching moral code or a prescriptive code of behavior, this book offers leaders and managers a practical model complete with the tools, information, and processes to develop character in leaders at all levels. The author explains the role character plays in leadership success and effectiveness and outlines how character can be developed through the Five E's—Example, Education, Experience, Evaluation, and Environment.
Category: Business & Economics

Managing Conflict With Your Boss

Author : Davida Sharpe
ISBN : 1882197704
Genre : Business & Economics
File Size : 87.28 MB
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Conflict ranges from minor squabbles to dysfunctional relationships to all-out war. At its core, conflict is disharmony, dissension, division, and discord between people, interests, or ideas. Managing conflict is important in many environments and is the key topic of this guidebook. Examples and steps are presented that allow employees and managers to air feelings, improve decision-making, expose key issues, create open environments, and stimulate creativity and innovation. A personal view-of-conflict worksheet, performance-expectation worksheet, and boss-expectation worksheet are provided to help in clarifying one's perspective on a situation. A seven-step process is described that can help managers and executives become more strategic about managing conflict: build personal awareness, clarify one's conflict view, understand the perspectives of others, brainstorm solutions, create an action plan, implement the action plan, and evaluate the action plan. Although it is impossible to avoid conflict, given human nature and the pressures of organizational life, it can be managed so that a workplace can be created that is rewarding and invigorating. (RT)
Category: Business & Economics