BLINDSIDED A MANAGERS GUIDE TO CRISIS LEADERSHIP 2ND EDITION

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Blindsided

Author : Bruce T. Blythe
ISBN : 9781931332712
Genre : Business & Economics
File Size : 79.80 MB
Format : PDF, Kindle
Download : 397
Read : 782

When “blindsided” by a crisis, are you ready to be the real leader who brings strength of character and split-second action to restore a “new normal”? Workplace violence, natural disaster, or worse -- it comes down to who you are and what you do in the face of the test. Learn time-tested skills to make a difference in a crisis! In this new, completely updated and expanded 2nd edition of Bruce Blythe’s Blindsided, he walks you through the foolproof step-by-step system to become the kind of leader he calls a “crisis whisperer.” Result: You will never be “blindsided” again! In the first half of the book, Blythe lands you in the middle of a fast-breaking crisis – an active shooter in the corridor outside your office -- and uses real-world case studies, examples, and checklists to show what a top-notch leader would need to do in each phase of the crisis. Then, in the second half of the book, he demonstrates how to apply this knowledge to develop and implement your own crisis management plan. Blindsided is two books in one: Crisis Response and Crisis Preparedness. NEW in the 2nd edition: • How to apply the “Reasonable Person Test” and “Wall Street Journal Test” to crisis decision management decisions in advance. New chapter on Reputation Management shows how to make the right decisions, before reputation and bottom line suffer! • How to avoid falling into the "Crisis Red Zone," in which your leadership effectiveness can evaporate • How to lead the workforce into a "New Normal," even in the wake of the most upsetting and disorienting crisis • How to develop Crisis Response Teams as part of your Crisis Management Plan - selecting and training the right people for the job. • How to anticipate important Crisis Management risks that are trending and will be part of your future - and how to prepare for them in a Crisis Management Plan that works for today and tomorrow Practical forms, checklists, cases studies, real-life examples, glossary, index, discussion questions, and other take-and-use tools: • Quick use response guide at the end of each chapter - all 15 can form a handy pocket guide. • Incident checklists for 9 major types of crisis - accidental death, chemical/toxic exposure, earthquake, and more. • Special guide for organizing in advance to address the needs of families of those who are injured or lost in an event - with sample conversations. Instructor's Manual and 300+ classroom slides available upon book adoption. Professors: Request a complimentary copy. QUOTES “Takes the reader through some of the toughest moments in the life of a leader…moments that create legendary leaders or cut short promising careers.” – Daniel Diermeier, Dean of the Harris School of Public Policy and Emmett Dedmon Professor of Public Administration, University of Chicago "Having served as CEO of a Fortune 500 company, I can personally attest to the value of the crisis management system Blythe outlines." - Luke R. Corbett, Lead Independent Director of OGE Energy Corporation and Former Chairman and Chief Executive Officer of Kerr-McGee Corporation. “I loved the first edition…and Bruce's experience and insight since that time has expanded to make this [second edition]…an advanced textbook which incorporates the many substantial changes in our world over the past decade – from the expansion of terrorism to communicative diseases to the role of the Internet in all crises.” – Jonathan Bernstein, President of Bernstein Crisis Management, Inc.
Category: Business & Economics

The Manager S Guide To Bullies In The Workplace

Author : Vali Hawkins Mitchell
ISBN : 9781944480134
Genre : Business & Economics
File Size : 84.26 MB
Format : PDF, ePub, Docs
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As a manager, you can usually handle disruptive employees. But sometimes, their emotional states foster workplace tension, even making them a danger to others. Your own confidence is at risk. In The Manager’s Guide to Bullies in the Workplace: Coping with Emotional Terrorists, noted counselor Dr. Vali Hawkins Mitchell gives you sensible advice for keeping the bully from dominating the workgroup and destroying productivity – and maintaining your own healthy emotional balance at the same time. Sometimes the difficult person is an overt physical bully, which makes it easy to simply fire the person. Much of the time, however, the problems are more subtle and build up over periods of time. They undermine your ability to manage your team – and they can spread to the rest of the team, destroying teamwork and productivity. In this short book, Dr. Vali helps you to: Recognize the types of upsetting work situations that bullies exploit to their own advantage, such as change, grief, and violence. Understand why emotional terrorists make it so difficult for you, as a manager, to deal with their behavior. . See the symptomatic tools and techniques of the emotional terrorist, such as harassment, lying to supervisors, tampering with documents, etc. . Conduct training to help other managers and team members recognize and handle the signs of impending emotional conflict – you will love the “Snakes in the Schoolyard” exercise. . Know exactly what to say and not say when you must have a one-on-one interview with someone you consider to be a bully. . Be an effective manager in a world of challenges – protecting and preserving the mental health of your employees and yourself. . Dr. Vali uses realistic examples and humor to help you handle the challenges you face – and to show the degree to which she really understands your situation. With her guidance, you will be more comfortable with knowing when you can handle the situation through simply being the good manager, when you need to call in an outside mental health professional, and when you need to call 911.
Category: Business & Economics

Introduction To Emergency Evacuation

Author : Jim Burtles KLJ
ISBN : 9781944480158
Genre : Business & Economics
File Size : 70.3 MB
Format : PDF, ePub, Mobi
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When it’s not just a drill, you need to get it right the first time. If an emergency alert sounds, are you ready to take charge and get everyone out of the office, theatre, classroom, or store safely? In Introduction to Emergency Evacuation: Getting Everybody Out When it Counts, Jim Burtles explains the practical basics of understanding your site, planning escape routes, and providing for people with special needs. When minutes count, you will be ready to take action! From 30+ years of working with organizations like yours, Burtles knows the challenges you face. He tells you what you need to know as you plan to evacuate people of all ages and health conditions – whether it’s from small offices, skyscrapers, stores, industrial plants, hospitals, college campuses, or other venues. In this short book, Burtles tells you how to: Analyze the site, identifying escape routes and assembly areas. Select and train emergency response teams who will be ready to assist when needed. Calculate the amount of time to allow to evacuate people from different locations – using the author’s own proven formula. Anticipate the personal needs of people who have been suddenly evacuated – from coats to transportation to medical assistance. Learn the needs and limitations of people with disabilities, creating personal evacuation plans for them. Create signage that will be effective for anyone who will be in the area – from workers to customers to visitors. Communicate during the emergency. Check and double-check to make sure nobody is left behind. Finally, to save you time in your emergency planning, Burtles ends the book ends with a bonus comprehensive “Emergency Evacuation Checklist” containing the essentials you need to make sure your plan covers everything you need.
Category: Business & Economics

The Manager S Guide To Quick Crisis Response

Author : Bruce T. Blythe
ISBN : 9781944480226
Genre : Business & Economics
File Size : 37.45 MB
Format : PDF, ePub
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Avoid being “blindsided” by an unexpected emergency or crisis in the workplace – violence, natural disaster, or worse! Bruce Blythe’s The Manager’s Guide to Quick Response in a Crisis: Effective Action in an Emergency offers the time-tested skills that prepare you to act effectively – on behalf of yourself and your co-workers – in the face of threat and chaos. Blythe uses real-world case studies, examples, and checklists to help you be the top-notch leader the situation requires. “Hope for the best and prepare for the worst” sums up Blythe’s philosophy. This short book is the essence of the basic practical counseling that he would give if he were sitting next to you at your desk. To help you figure out what to do next, he offers real-world examples of what has worked – and not worked – in his 30+ years of experience with companies just like yours. With Blythe’s advice, you can act fast to: Find out the accurate facts you need to strategize and implement a response. Compile a checklist of immediate action items. Create a crisis command center (CCC. Select the best people for your action team and determine action steps. . Understand how to make good decisions in a crisis or emergency. . Handle the human side of a traumatic incident. . Set priorities in multiple timeframes. . Establish a “new normal” as everyone phases back into productive work after the incident. To help you take the actions that will make a difference, the book includes: Practical forms, checklists, cases studies, and real-life examples. “Quick Use Response Guide” at the end of each chapter – all four can form a handy pocket guide.
Category: Business & Economics

Practical Police Psychology

Author : Laurence Miller
ISBN : PSU:000059277583
Genre : Political Science
File Size : 57.64 MB
Format : PDF, Mobi
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Category: Political Science

Industrial Management

Author :
ISBN : UOM:39015058326201
Genre : Industrial management
File Size : 76.83 MB
Format : PDF, Mobi
Download : 732
Read : 263

Category: Industrial management

Academy Of Management Journal

Author : Academy of Management
ISBN : UCSD:31822023324338
Genre : Industrial management
File Size : 34.19 MB
Format : PDF, ePub, Mobi
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Category: Industrial management

The Publishers Weekly

Author :
ISBN : UCSD:31822032002537
Genre : American literature
File Size : 47.69 MB
Format : PDF, Kindle
Download : 551
Read : 245

Category: American literature

Mince A Framework For Organizational Maturity

Author : Remco Meisner
ISBN : 9789087539443
Genre : Education
File Size : 65.34 MB
Format : PDF, Mobi
Download : 414
Read : 665

Assessment of Organizational Maturity is becoming a very popular technique. This book explains how most organizations need to achieve and maintain the competitive ability to meet and take advantage of change. Skills, technical ability, processes all must be in place to achieve competitive advantage. Many companies aspire to ?maturity? in these areas; others use well documented and successful frameworks and approaches in specific areas of the organization. However it is clear that ?maturity? and all the benefits it delivers cannot be limited to just one department in an organization or just one discipline. MINCE, a framework for achieving organizational maturity, takes the approach that maturity is in effect the sum total of a corporation expressed in terms of the people within it and how they deliver – regardless of whether the requirement is HR, technical, Customer Service or Governance. MINCE therefore describes an overall approach to maturity; the advantage is that organizations can finally identify and assess their ability to deliver change in terms of their overall ability – in other words how their customers see it. MINCE identifies six ?pillars? of maturity: 1. People, 2. Methods and Techniques, 3. Customer, 4. Realization, 5. Knowledge, 6. Supporting Services These pillars can be assessed across departments and across organizations using the following criteria: A. Leadership, B. Staff, C. Policy, D. Means, E. Instructions Depending on the nature of the business organizations one can decide how important these pillars are and how much to invest in order to improve the maturity scores. As soon as the organization starts using the MINCE measurement toolset, management will gain insights in: maturity of the organization; skills of the staff; abilities of the organization?s customer chain; effectiveness of the organization?s projects; the way the organization benefits from past lessons learned, and ability to adapt to change. Organizations are not simple; if they were, assessment and implementation of change wouldn?t be as difficult as they so clearly are for many. MINCE takes the complex mix of people skills, process approach and technical ability and describes a common-sense and easy to understand approach that is relevant for all. Its well thought-out approach provide a much needed solution to many organizations seeking to make the leap from a simple silo delivery to real organizational achievement. `
Category: Education